Guest Relations Officer

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

·  Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
·  Ensure all members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service
·  Meet and greet VIP guests personally
·  Liaise closely with Concierge, Butler, restaurant promotions,  and special VIP requests or preparations.
·  Maintain close contact with Concierge for new arrivals and departures
·  Update and maintain repeat guest history system
·  Promote Inter-Hotel sales and in-house facilities
·  Send prepared welcome cards and amenities to room prior to guest arrival
·  Attend to special requests by guests
·  Handle guest complaints and refer them as necessary, follow up on corrective action
·  Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests
·  Prepare requisitions for amenities on a timely basis
·  Participate in regular meetings for all Guest Relations team members to facilitate communications and smooth operations
·  Adhere to policies and procedures
·  Performs related duties and special projects assigned

 

PERSONAL ATTRIBUTES

·  Strong written and verbal communication skills in English
·  Able to develop rapport with colleagues and management staff
·  Ability to work cohesively with co-workers as part of a multi-cultural team
·  Ability to focus attention on guest needs, remaining calm and courteous at all times
·  Ability to promote positive relations with guests and patrons
·  Able to exercise good judgment with difficult guests

Qualifications

·  Degree from School for Tourism & Hotel Management

EXPERIENCE

·  Minimum 2 years Guest Relations experience preferably in a four or five-star hotel

Additional Information

Directly opposite to The Dubai Mall, the iconic Burj Khalifa, 10 minutes walk to the Dubai Metro Station and within a few minutes’ drive to DIFC, World Trade Centre and just 15 minutes’ drive from Dubai International Airport, Swissotel Al Murooj is located in downtown Dubai, one of the city’s favoured destinations for business or leisure.