Executive Housekeeper

Job description

Key tasks

Position Overview:
• Behaves and acts in an exemplary fashion, embodying the brand mind set
• Helps employees improve their skills and provides support for career development
• Manages all floor staff and adapts management practices to suit the brand culture, operational methods, communication, recruitment etc.
• Acting as the 'Mistress of the house', she guarantees a high standard of service for guests in hotel rooms and common areas in line with hygiene and safety standards
• Manages the budget

DUTIES AND RESPONSIBILITIES:

Customer Relations
• Personally welcomes VIP guests in a polite and attentive manner (depending on the size of the hotel)
• Respects guests' privacy while working
• Takes guests' behavior patterns into consideration, whether the stay is of standard length or long-term
Professional Techniques/ Production
• Organizes the upkeep of all the bedrooms, rooms and common areas under his/her responsibility
• Guarantees that rooms are cleaned and services provided to the highest standards, ensures that hotel linen and uniforms are cleaned efficiently
• Ensures that work schedules suit the level of activity at the hotel
• Creates a good working atmosphere and generates team spirit
• Plans and organizes decoration in hotel rooms
• Ensures that brand standards and procedures are duly respected, implemented and updated
• Checks the quality of cleaning and guest linen laundering (in large hotels)
• Ensures that decoration is refined, elegant and harmonious
• Ensures the high quality of any services provided by a third-party (linen hire, cleaning, florists etc.)
• Handles supplier relations
• Coordinates room allocation with the front office, handling any switches as necessary
• Communicates and coordinates with the hotel departments
• Signals any technical faults and follows up repair work
• Regularly checks the schedule for building work together with the Technical Department
• Draws up an annual programmed for major cleaning projects

Team management and cross-departmental responsibilities
• Evolves working methods in line with brand philosophy
• Recruits personnel
• Is responsible for staff training and follow-up, passing on his/her know-how, behavioral skills, motivation and passion for the job
• Helps employees improve their skills and provides support for career development
• Manages the teams
• Organizes working meetings with the team, gives useful instructions
• Regularly assesses staff's involvement in attaining targets and takes part in setting performance-related bonuses
• Maintains staff involvement and motivation by taking individuals' needs into account
• Ensures the appropriate behavior and impeccable presentation of personnel under his/her responsibility
• Ensures compliance with labor legislation and checks that work schedules are in line with activity forecasts
Commercial / Sales
• Is familiar with the services provided at the hotel and informs guests
• Helps organize specially themed weeks and major events
• Ensures that documentation and information in hotel rooms is well presented and up-to-date
• Analyses guest comments and implements any necessary corrective actions
Management and administration
• Draws up the annual budget and manages all spend for the department
• Participates in investment decisions
• Optimizes the department's energy costs and headcount
• Supervises the consumption of cleaning products and welcome gifts to comply with predefined ratios
• Manages the stocks of linen, cleaning products and complimentary welcome gifts
• Maintains and analyses dashboard charts (state of rooms, stocks of linen, welcome gifts and cleaning products, headcount planning, etc.) and implements any corrective actions required
Hygiene / Personal safety / Environment
• Supervises the maintenance and security of hotel rooms and premises, in conjunction with the Technical Manager
• Respects and ensures respect of standards regarding hygiene, cleanliness and the safety of guests' property
• Respects the hotel's commitments to the 'Environment Charter' (saving energy, recycling, sorting waste etc.)

HACCP Roles
• Ensure Restaurants, Public areas and staff lockers are maintained clean.
• Responsible for the supply of soap, toilet paper and hand towels/paper in the public areas and staff facilities.
• Responsible to maintain hygiene conditions in the guest rooms, by using separate wiping cloths for toilet/bedroom and the correct use of sanitizer.
• Ensure proper handling and storage of Linen in the hotel.
• Insure the Integrated Pest Management System is well planned and coordinate with the pest control company to set schedules for spraying.
• Maintain all records related to Integrated Pest management system in the Hotel.

This job description is a guide only and not an exhaustive list. The responsibilities may change as the position evolves.

Education / Professional experience
• Diploma or degree in vocational hospitality
• 3 to 5 years' experience, depending on education and career background
• Competent user of desktop applications and hotel applications
• Languages: fluent in the national language, business English and a 3rd language would be a plus

Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality
Professional experiences 3 to 5 years
Languages essential English (Primary tongue)
Optional languages Russian (Intermediate)
Arabic (Intermediate)

Essential and optional requirements

Skills / Qualities
A new service attitude centered on proximity, sociability and sharing experience. Ensure all staff embody the same mind set by developing each individual's sense of curiosity, open-mindedness, interpersonal skills and sense of initiative.
• Attention to detail and quality and guest-oriented
• Leadership
• Administrative skills
• Well organized
• Autonomous
• Responsive and dynamic
• Works well under pressure
• Excellent presentation

·  Excel
·  Power Point
·  Word
·  HACCP
·  Opéra