Assistant Night Manager

Job description

Company Description

About Us

Overlooking the Mersey River, the Novotel Devonport boasts an unrivalled waterfront location, unique design, outstanding service and an exciting F&B concept.

As an Assistant Night Manager, reporting to the Front Office Manager, you will be supporting the night operations of the hotel and be responsible for creating a warm and personalised welcome experience for our guests overnight. No two days are the same when you are performing the end-of-day auditing and reporting.

This is a great opportunity for someone looking to take the next step in their career; this opportunity provides you with the chance to build upon your current skillset.

Job Description

What you will be doing:

·  Coordinate and manage the day-to-day operations of the hotel whilst leading and inspiring the team to enhance the guest experience – every guest, every interaction, every day. 
·  Hold responsibility and accountability for the efficient operation of the hotel while the Night Manager is not on duty.
·  Complete end-of-day auditing, reporting, and balancing for all departments and hotel functions
·  Be proactive and resourceful when attending to guest requests.
·  Take initiative to ensure that interactions with our customers are positive and productive.
·  Have the necessary skills and training to actively resolve complaints and challenges presented by customers.
·  Provide guidance, support training, and leadership to all employees.
·  Assist with and cover valet parking as required.
·  Assist in all areas of the hotel during peak times to eliminate potential issues.
·  Responsibility for the health and safety of all patrons, guests, and staff members.

Qualifications

The must-haves:

·  Previous experience in the hotel industry is a must
·  A night owl, who enjoys working alone, with the ability to work across a 7-day roster, including evenings, weekends and public holidays, shift hours generally from 11pm – 7am
·  A current Responsible Service of Alcohol (RSA) Certificate and First Aid
·  Full Tasmanian Manual Drivers Licence
·  Ability to ‘surprise’ our guests with your bright and bubbly customer service style which sets you apart from the rest
·  Exceptional customer service & communication skills
·  Excellent time management skills and the ability to work autonomously
·  An energetic, team focused and CAN DO attitude.
·  Willingness to take ownership and have the initiative to carry out different tasks as required
·  A commitment to providing an exceptional experience for our guests
·  A good understanding of finance and accounting practices
·  Knowledge of Opera PMS is a bonus

Additional Information

Additional information

·  ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
·  Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you.
·  Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays.
·  Learn Your Way - Support your career development with access to Accor’s industry leading training platforms.
·  Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you can grow your hospitality network worldwide.
·  Worldwide Opportunities - We are a world-leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career.

Everyone has a story and we want to learn yours. We invite you to APPLY NOW.

Please note, that you will require full working rights in Australia to be eligible for this position. 

About Accor

Accor is a world leading hospitality group offering experiences across more than 110 countries, over 5,500 properties, 10,000 food & beverage venues, wellness facilities or flexible workspaces. The Group has one of the industry’s most diverse hospitality ecosystems, encompassing more than 45 hotel brands from luxury to economy, as well as Lifestyle with Ennismore. Accor is committed to taking positive action in terms of business ethics & integrity, responsible tourism, sustainable development, community outreach, and diversity & inclusion.  Founded in 1967, Accor SA is headquartered in France and publicly listed on Euronext Paris (ISIN code: FR0000120404) and on the OTC Market (Ticker: ACCYY) in the United States. For more information, please visit group.accor.com or follow us on X ,  Facebook ,  LinkedIn, Instagram and TikTok .