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Zakia Badr

Customer Service Administrator/Call Centre Agent

34 ans • Madrid

Résumé

Customer-oriented successful at troubleshooting and handling customer support issues in a timely manner. Hands-on and effective in motivating others to reach their optimum potential. Dedicated, providing exceptional customer service through active listening and problem solving. Expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette.

Compétences

IT Literate

Active Listening

Creative Problem Solver

Exceptional Communication Skills

Quick Learner And Flexible

Social Media Knowledge

Customer Service-oriented

Strong Problem Solving Aptitude

Familiarity With Key Performance Indicators (KPIs)

Skilled In Call Center Operations

Adheres To Customer Service Procedures

Expériences

Customer Service Administrator

- Maintenant

Administration

Opened and properly distributed incoming mail. Compiled company information and related material and distributed it to customer. Answered and managed incoming and outgoing calls Maintained a clean reception area, including lounge and associated areas. Working on customer orders Helping with customer complaints Liaising with logistics team Reviewing applcation forms Dealing with confidential documents. Investigating changes to the Vital Records Offices Following up with customer orders

Emergency Medical Dispatcher

Services à la personne

Answered an average of 100 calls per day by addressing patients and callers inquiries, solving problems and providing alternative information. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Met all customer call guidelines including service levels, handle time and productivity. Provided accurate, specific and timely performance feedback for CSRs. Identified individual development needs with appropriate training. Adhered to all confidentiality requirements at all times. Trained staff on operating procedures and company services. Updated customer from start to finish in an accurate and timely manner.

Customer Service Advisor

Energie / Matériaux / Mécanique

Answered an average of 20 calls per day by addressing customer inquiries, solving problems and providing new product information. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests. Answered product questions with up-to-date knowledge of sales and store promotions. Restocked inventory ever month and reviewed cash operation data to verify proper replenishment. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Asked open-ended questions to assess customer needs. Learned, referenced and applied product knowledge information. Effectively communicated with and supported sales, marketing and administrative teams on a daily basis. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Politely assisted customers in person and via telephone.

Formations

Lewisham Collegue

2005 - 2006

London, UK, London

Energie / Matériaux / Mécanique

Aylwin Girls School

2000 - 2005

London, UK, London

Journalisme / RP, Études / Statistiques / Data, Chimie / Biologie / Agronomie,

Chimie / Biologie / Agronomie

GCSEs and GNVQs. Subjects inc Maths, English Language and Literature, ICT, Science and History

Mes qualités

Communicant·e

Persévérant·e

Réactif·ve

Esprit d'équipe

Langues parlées

Anglais
Langue maternelle
Espagnol
Notions

Mes souhaits

Un jour

To work for myself