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Yesenia Corella Cascante

36 ans • Grecia

Résumé

I am known for being a dedicated professional and passionate about quality, excellence and client satisfaction. I have experience in project management, customer service, administrative support, diverse project coordination, as well as my commitment to effective communication and team collaboration, I am confident that I would significantly benefit your organization.

Compétences

Experience With Microsoft Office – Excel, Word, Power Point, Project.

Knowledge Of Design Thinking

Knowledge Of Agile

Knowledge Of Lean Six Sigma

Knowledge Of Project Management

Knowledge In Kanban

Expériences

Project Coordinator

Perform a range of duties through all phases of projects, from start-up through to close-out, ensuring that project deadlines are met in a timely manner, communicate relevant project information to the client and project team. Assist with maintenance of project files and preparation of reports, gather information and provide all parties with updates, give team members tasks in order of priorities and make sure the activities get done on time, on budget and provide other duties as requested and required. Monitor project progress and handle any issues that arise. Create and maintain comprehensive project documentation, plans and reports. Attend project planning meetings and assists with determining project details, including objectives, experimental design, timelines, budgets, labor requirements, and deliverables. Take an active part in the project issue/risk management process, by contributing to the identification and prioritization of existing and potential issues and risks, and helping to develop strategies and controls to mitigate them. Use project scheduling and control tools to monitor projects plans, work hours, budgets and expenditures and submit purchase orders. Assign tasks to internal teams and assist with schedule management.

Project Management Office Administrator

Responsible for organizing and controlling project activities, communicating risks, opportunities and current state of project to the project manager, administrative tasks like schedule meetings, maintaining project documentation, providing weekly project status reports, resource planning, including maintenance of staffing plans, organizational charts, vacation calendars, and team rosters, complete resource requests as directed, and administer on/off-boarding processes. Maintain a current awareness of the project activities and status. Perform other duties as assigned by the General Manager. Managing and reporting on multiple projects and budgets.

Receptionist & HR Assistant

Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately, answering screening and forwarding incoming phone calls, receiving and sorting daily mail, preparing meeting and training room, assisting colleagues with administrative tasks, managing office supplies and assisting the HR team with recruitment processes (receiving and selecting CV’s, ask for job references, call candidates for interview, etc.)

Sales Representative

Call center, provide information about gym memberships in USA and sell memberships.

Customer Service Representative

Resolve product or service problems by clarifying the customer's complaint; determining the causeof the problem; selecting and explaining the best solution to solve the problem; expeditingcorrection or adjustment; following up to ensure resolution.

Formations

Universidad Tecnologica Costarricense

2017 - 2019

Grecia, Cantón Grecia

Gestion de projet / Produit

Mes qualités

Communicant·e

Esprit d'équipe

Esprit d'analyse

Langues parlées

Anglais
Intermédiaire
Espagnol
Langue maternelle

Mes souhaits

Après mes études

Viajar por el mundo