Viktor Penchev - WIZBII Viktor Penchev a publié son profil professionnel sur WIZBII. V P

Viktor Penchev

Actively looking for a full-time/part-time job in Lyon, France or Work At Home.

31 ans • Lyon 7e Arrondissement

Résumé

A former gaming support agent at Concentrix (Ubisoft project), a former customer service executive at Sitel (2 times), as well as a bellboy at Grand Hotel Varna for one summer. I am more than motivated to improve my working experience, my skills and to grow both professionally and personally. I always aim at progress by reaching my target and passing my limitations as I believe that getting out of your comfort zone is healthy. I have worked both individually and in a team, always striving to help and surpass my previous results. As an open minded and easy going person, I fit easily in any workplace environment, and always value the opinions of others.

Compétences

Team WorkVideo Gamescustomer serviceCustomer CareAdobe PhotoshopSony Vegastime managementcommunicationCreative WritingCreative Problem SolvingAttention To DetailCustomer SupportTroubleshooting

Expériences

Gaming Support Agent

- Relation client / Support▪ Ubisoft Project 》Troubleshooting any console or PC issues that relate to the games developed by Ubisoft, such as Assassin's Creed: Odyssey, Far Cry 5, Rainbow Six: Siege, For Honor, The Crew 2 etc. 》Attention to detail and creative problem solving are the main skills that can help or at least make a reasonable attempt at resolving, for example, a game performance issue. 》Providing and acknowledging players' feedback, while completing any queries coming from the dedicated Ubisoft community. 》Making the gamers' experience better by eliminating the barrier of uncertainties. Aiming to make the support reliable and thus, reachable without any hesitation because of positive results.

Customer Service Executive

- Producing, correcting and solving problems about electricity and gas utility bills for a well-known British company for commercial use. Answering e-mails, providing information to clients and brokers. Completing processes in a software, while collecting data from databases and other sites, which consist of confidential information.

Customer Service Executive

- Producing, correcting and solving problems about electricity and gas utility bills for a well-known British company.

Bellboy

- Hôtellerie - RestaurationAssistance of customers in the hotel, helping the customers carrying their luggage and/or answer their questions and helping their needs to be fulfilled.

Formations

Technical University Of Varna

2013 - 2017 Varna, Bulgaria, VarnaServices à la personne, Gestion de projet / Produit, RH / Formation, RH / Formation, Journalisme / RP

Mes qualités

Créatif·ve
Curieux·se
Esprit d'équipe
Esprit d'analyse

Langues parlées

  • Français

    Notions

  • Russe

    Notions

  • Anglais

    Professionnel

  • Bulgare

    Langue maternelle

Mes souhaits

Un jour

Working for a gaming company or get into the wrestling industry.

Ma présence sur internet

Faire de chaque avenir une réussite.
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