Tanviben Patel

Profile I have several years of high level customer service experience, as well as coming from a strong sales and target oriented background. I am able to work well on my own initiative and can demonstrate self-motivation, determination and use strategic sale techniques in order to consistently meet set deadlines. I consider myself to be an enthusiastic individual and have always been dedicated to helping people, whether it is a customer or a team member. Even under significant pressure, I possess a strong ability to perform effectively and accurately. As well as, being proactive with high stress managing capability, having an edge in analysing and solving problems with an inclination for minor details, I also consider myself a team player with strong people skills and the ability to have effective communications. Objective I am now looking to build on my extensive range of skills within a suitably challenging role. I am keen to achieve more professional development, as well as aiming to progress towards my career goals. Key Skills and Experience Several years of customer service experience Sales, negotiate/influencing and objection handling Providing high level of customer service and able to deal with complaints Working within strict deadlines Customer/team rapport building Languages Known: Gujarati, Hindi, Marathi, English Computer literate Education/Qualifications From Sardar Patel University - Anand Institute of Business Study (2011 to 2013) Master of E-Business (Finance & Programming) – Second Class with Distinction From Sardar Patel University – Sardar Gunj Mercantile Co-op. Bank Ltd. (Anand) English Medium College of Commerce & Management (2008 to 2011) Bachelor of Commerce Degree (Optional Subject: Advance Accounting & Auditing) – Second Class From Swaminarayan High School (2007 to 2008) Subjects: Gujarat & English Language, Statistics, Elements of Account, Organising of Commerce, Economics, Computer Introduction & Computer Practical Career History Work Experience Company: Triveni Chemicals Job Role: Purchase Executive Employment: 17/09/2014 – 10/08/2015 Duties: Choosing the suppliers that the company will deal with and maintaining the legal interaction with them. Managing any SLA’s (Service Level Agreements) that may be in place and managing any Master Agreements between the suppliers and the company. Staff recruitment, training and management. Liaison with other departments, particularly the accounting, manufacturing and stock departments. Budgeting, costing and cost saving after reviewing the management information available. Health and Safety, Quality and other legal requirements. Overseeing any large procurement that may happen. Company: Sabero Organics Gujarat Limited (A subsidiary of Coromandel International Limited) Job Role: Assistant Officer of Stores and Executive of Supply Chain Employment: 05/08/2013-15/07/2014 Duties: Planning delivery timetables Ensuring stores have enough stock Making sure suppliers have enough stock to meet demand Overseeing the ordering and packaging process Monitoring stock levels Tracking products through depots to make sure they arrive at their destination Overseeing arrival of shipments Monitor and motivate staff Ensure targets are met Other Skills and Achievements Able to achieve monthly targets i.e. adherence, business availability, etc. Trained to demonstrate premeditated and tested sale techniques to other colleagues. Able to share and contribute ideas on how to handle customer objections on selling products. Being able to motivate team members by liaising personal incentives in order to meet team targets. Other Qualifications From SEMCOM (2009 to 2010) – Personality Development Programme Certificate Training Modules: leadership skills, team roles, problem solving & decision making, life management, interpersonal skills, assertiveness, stress management, proactiveness. Personal Details Leisure/Interests I take pleasure in playing sports, dancing, watching movies and soaps. References Available on request.