S D

Sofia De Letran

Expériences

Barista

Hôtellerie - Restauration

Welcomes customers by determining their coffee interests and needs. Educates customers by presenting and explaining the coffee drink menu; answering questions. Sells coffees and coffee grinding and brewing equipment by explaining differences in coffee beans and coffee preparation machines; demonstrating how brewing equipment operates. Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, expresso, expresso lungo, caffe latte, and cappuccino. Generates revenues by attracting new customers; defining new and expanded services and products. Maintains inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries, and cookies for coffee bar. Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs. Maintains safe and healthy work environment by following organization standards and sanitation regulations. Improves quality results by studying, evaluating, and re-designing processes; implementing changes; maintaining and improving the appearance of the store and coffee bar. Updates job knowledge by participating in educational opportunities; reading coffee, retail trade, and food service publications; maintaining personal networks. Enhances coffee shop reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Front Office Associate

Hôtellerie - Restauration

Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.) Greet and welcome guests Answer questions and address complaints Answer all incoming calls and redirect them or keep messages Receive letters, packages etc. and distribute them Prepare outgoing mail by drafting correspondence, securing parcels etc. Check, sort and forward emails Monitor office supplies and place orders when necessary Keep updated records and files Monitor office expenses and costs Take up other duties as assigned (travel arrangements, schedules etc.)

Jewelry Consultant Associate

Ventes

Jewelry Consultant Jewelry Sales Associate is responsible to be familiar of the latest jewelry styles and fashion by educating herself using trade publications and other catalogues. She must know what type of jewelry to promote to customers in keeping with the latest trends in the jewelry industry. A Jewelry Sales Associate must be able to entertain customers by answering their questions with a respectable manner. She must be able to give assistance to the clients in terms of putting out the merchandise out of its casing, should the customer wants to try it on. She must also be responsible for safekeeping afterwards to avoid losses and theft. A Jewelry Sales Associate is in-charge of displaying the items for sale. She must be able to arrange the pieces in such a way that it will be noticed by the customers. She is also in-charge of cleaning the displays for a more pleasing display of items. A Jewelry Sales Associate is responsible for facilitating the customer’s payment. She may process the cash or credit card payment. In cases of large purchases through credit cards, it is her responsibility to run a credit check to ensure authenticity of purchase. She is also in-charge of facilitating special arrangements and requests made by the customers regarding the purchased item. She is also responsible for inventory of all items of jewelry in the store. She is in-charge of inputting data of inventory in a computer system and updating it. It is her duty to safe-keep the pieces of jewelry items. It is her responsibility to report any suspicious activity or persons surrounding the jewelry items.

Housekeeping Staff

Hôtellerie - Restauration

• Inspect vacated rooms to determine need to clean and maintain them • Perform cleaning activities such as sweeping and mopping floors and ensuring that they are dried properly • Strip beds, place fresh linen on them and ensure that dirty or soiled bedsheets are handed over to the laundry • Empty waste paper bins and ashtrays and ensure that proper waste management procedures are followed, especially for kitchen waste • Replenish supplies such as soap, shampoo, toilet paper and towels in bathrooms • Wash and disinfect bathrooms on a daily basis by using the correct mixture of cleaning and sanitization liquids • Clean and sanitize hallways, lobbies and offices and ensure that appropriate boards such as those to warn about wet floors are placed properly • Perform maintenance work such as repairing loose wires and changing light bulbs • Ascertain that housekeeping trolleys are properly stacked with supplies such as cleaning agents and cloths • Transport dirty laundry to the washing area and ensure that clean laundry is delivered to guests in a timely manner • Respond to guests’ requests for supplies and equipment such as irons and ironing boards and provide instructions on how to use them • Clean closets and door tracks on check out rooms and ensure that correct amount of hangers are placed within • Report any security issues or problems to the housekeeping head and ensure that any list items are identified and handed over to the lost and found department

Formations

University of San Carlos

2012 - 2018

Cebu City, Province of Cebu

Expériences Extra Professionnelles

Caregiver Trainee

Tesda Caregiver

Interacting with patients in medical facilities, nursing homes, or in the patients' homes Traveling between sites to give care to multiple patients Providing a warm and welcoming care environment Listening to a patient's needs, wants, and other suggestions about their care Attending to patient's hygienic needs such as bathing, dressing and undressing, cleaning teeth or dentures, and using the bathroom Recording basic health information such as weight, food intake, and daily bowel movements/urination Reporting any unexpected or worrisome conditions in the patient: medical, psychological, emotional, or otherwise Assisting patients with preparing meals, eating, and cleaning up after themselves Performing household chores on behalf of the patient such as making the bed, tidying up the bedroom, doing laundry, dusting, sweeping, mopping, etc. Assisting with shopping, keeping a detailed financial record of all transactions Accompanying patients on approved outings Assisting patients with mobility needs (helping them get up, helping them get into a wheelchair or walker, pushing a wheelchair, etc.) Reminding patients to take medication according to their doctor's prescription Respecting the patients' privacy and rules of confidentiality Establishing a relationship with each patient and members of patients' families Answering the telephone and greeting guests on behalf of the patient Responding to medical and other emergencies immediately