Richard Lovelock

60 years • Luton


An experienced aviation systems support professional with a proven track record in the implementation of continuous improvement of customer service, reservations and tour operator systems. A confident, resilient person within a changing industry with a ‘can do/will do’ attitude.


• Development Of Systems And Processes To Facilitate Operational & Customer Service Requirements And Ensure Stakeholders And Partners Are Kept Informed • Excellent Inter Personnel Skills, Both Written And Spoken, And The Ability To Make Operational Issues And Integral Systems Clear To A Variety Of People • Communication / Influence / Writing Skills • BCS Cert In Business Analysis Practice / ITIL Certificate In IT Service Management


Business Analyst Applications Development

01-2011 - NowHotels - RestaurantsProvided BA support and a Subject Matter Expert (SME) for the Navitaire New Skies system applications: Sky Speed, Utilities, Sky Schedule, Sky Port, Travel Commerce including BAU troubleshooting, procedural change and upgrade implementation. Provided BA support and an SME for the 15below system application Provided API and XML support to third party partners BA support for Business IT Projects, documentation of business requirements, workshop and systems process analysis and definition, delivery of procedures and training. Delivered projects from requirements gathering to training end users Took the lead in control and delivery of sub-projects. Identified new or increased benefits available to the Business Co-ordinated testing of projects and PIRs within the department and business Provided support for other key airline systems such as Oracle, airRM, Sabre Delivered assigned tasks to agreed and defined company standards, on time, within budget, and meeting business requirements. Reviewed functional specifications and other project related documentation where appropriate

Education & training

Luton Vith Form College

1975 - 1977 Luton, United KingdomStudies / Statistics / Data