Raquel Andrade - WIZBII
Raquel Andrade a publié son profil professionnel sur WIZBII. R A
Raquel Andrade
36 ans • Barcelona
Expériences
Customer Experience Specialist
- Hôtellerie - Restauration-Provide friendly and efficient service to the worldwide Airbnb community
by using the right methods/tools.
-Respond professionally to inbound phone calls, including urgent situations.
-Identify and escalate issues appropriately.
Quality Analyst
- Ventes-Calls monitoring (recorded and side by side): Continuous process of evaluating calls and providing feedbacks , training and coaching .
-Evaluate agents´ soft skills and product knowledge.
-Identify the best way to evaluate agents performance increasing their effectiveness
-Create improvement plans and customized solutions to help agents to meet predefined company’s/client standards .
English Teacher
- Enseignement-Taught English to primary and secondary school students in public schools, according to the national primary and secondary school syllabus
- Taught English courses to adults and professionals in companies
Formations
School Of Arts, Oporto University
2006 - 2010 Porto, Portugal, PortoEnseignement Portuguese and English Language, Literature and Culture