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purnima tripathi

37 ans • Santa Clara

Résumé

I am passionate about delivering best to my clients, currently pursuing my Masters in Information Systems Management from Santa Clara University, California and possess 5+ years of experience in IT industry. - Project Management, SLA management, Service delivery management, AWS cloud management.

Compétences

• Programming Languages – Unix, Java, J2EE, C++, SQL, HTML, CSS, XML • Tools –JIRA, Excel, MS Word, Bash Shell, Eclipse 4.3, NetBeans 7.4, MS Excel, Putty, ALM, JIRA, SQL Server 2012, AWS, ServiceNow

Expériences

Techinal Analyst Intern

Gestion de projet / Produit

• Communication with ServiceNow various customers over the platform essential requirements of security, new features, and upgrades. Involved in communication with user’s application teams and ServiceNow development team for continual operations support and product improvements. • Collaborate on cross-functional projects to resolve issues with the Platform from the Performance perspective. • Identification of gaps in internal processes, data, and problems in support operations in order to resolve challenges in business continuity. • Prioritized and resolved 25+ product backlog of instance hardening and IP migration of various client instances. cross-team collaboration with developers, security, and network teams.

Teradata Corporation, India

Gestion de projet / Produit

• Led whole setup of Roche analytics system on Teradata database for USA and Switzerland. Focused on delivering a connected, intelligent and user-friendly analytics solution for real business challenges. • Prioritized and resolved setup task by using JIRA through cross-team collaboration with developers, quality assurance teams, and business unit heads using Agile Scrum methodology. • Defined product roadmap, managed competing priorities, led technology and business partnerships. • Owned end to end product requirements, budget and timelines for Teradata services provided to client. Monthly report generation to showcase system performance and improvements.

Systems Engineer, Module Lead – Toys”R”Us

Gestion de projet / Produit

• Worked as a senior member in the team to participate in the low-level and high-level support discussions for the operations and database management system. • Coordinated with business analysts and functional teams to implement customer requirements in a timely manner. • Led a team of 5 junior system engineers to maintain database system of Toys”R”us and application support. • Identified new business models and benefits from enabling new capabilities for Thanksgiving and Black Friday sale days for Toys”R”us. • Implemented database upgrades, new application deployments, and security enhancements.

Formations

Santa Clara University, California

2016 - 2018

Santa Clara, CA, USA, Santa Clara

Gestion de projet / Produit,

Ventes