Paola Serra - WIZBII Paola Serra a publié son profil professionnel sur WIZBII. P S

Paola Serra

Cabin Service Supervisor

40 ans • Pietrasanta

Résumé

Extensive customer service experience Excellent interpersonal communication skills Ability to remain calm in crisis situation Multi-tasking capability in a customer-focused environment Flexible scheduling and adaptable to any given situation Reputation for displaying professionalism and concern for customer comfort Passion for working with people and commitment for providing customer service excellence Team worker but can also work on own initiative Aim to achieve set goals and targets to meet major deadlines in life and employment Reliable, trustworthy, hard working and eager to learn

Compétences

teamworkTeamleader

Expériences

Cabin Service Supervisor

- MaintenantHôtellerie - RestaurationAttending a pre-flight briefing, during which cabin crew are assigned their working positions according to the seniority for the upcoming flight Carrying out pre-flight duties, including checking the safety equipment, ensuring the aircraft is clean and tidy, ensuring that information in the seat pockets is up to date and that all meals and stock are on board Welcoming passengers on board and directing them to their seats Informing passengers of the aircraft safety procedures and ensuring that all hand luggage is securely stored away Checking all passenger seat belts and galleys are secure prior to rake-off Making announcements and answering passenger questions during the flight Serving meals and refreshments to passengers Selling duty-free goods and responsible for the sales target set by the company are achieved in every sector Reassuring passengers and ensuring that they follow safety procedures correctly in emergency situations Giving first aid to passengers where necessary Ensuring passengers disembark safely at the end of a flight and checking that there is no luggage left in the overhead lockers Managing the in-flight cabin crew team Completing paperwork, including writing a flight report.

Formations

University Pisa

2002 - 2006 Pisa, Province of Pisa, Italy, PisaJournalisme / RP

Mes qualités

Communicant·e
Persévérant·e
Positif·ve
Esprit d'équipe

Langues parlées

  • Anglais

    Langue maternelle

  • Italien

    Langue maternelle

  • Français

    Professionnel

  • Espagnol

    Professionnel

Expériences Extra Professionnelles

Private pilot licence

Turin Flying Institute
-

Mes souhaits

Un jour

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