Maria Moreira - WIZBII Maria Moreira a publié son profil professionnel sur WIZBII. M M

Maria Moreira

Distributors Sales Support EMEA (B2B)

45 ans • Barcelona

Résumé

I am enthusiastic, positive, versatile and creative with more than 10 years of experience giving a high quality, professional and efficient service to different multinational companies.

Compétences

SapMs OfficeIllustratorphotoshopBakery

Expériences

Customer Service Support

- Infra / Réseaux / TélécomsTracking via leads, customers Customer support and web platform user support Customer and Lead Management Validate the resolution of incidents in the web platform Generic support tasks for leads, clients and partners via telephone and email Exhibitors Service Desk Support

Customer Service Support

- Infra / Réseaux / TélécomsProjects: GoingDigital & 4YFN Tracking via leads, customers Customer support and web platform user support Customer and Lead Management Validate the resolution of incidents in the web platform Generic support tasks for leads, clients and partners via telephone and email Exhibitors Service Desk Support

Distributor Sales Support EMEA (B2B)

- Activités sociales et culturellesConsult and insert orders/needs Monitoring distributors accounts Manage invoices/credits B2B Sales support and Customer Service Follow up customers shipping needs with guaranteed time delivery Manage complaints

Customer Service Agent

- Hôtellerie - RestaurationIn and Outbound calls mails from/for customers/hotels Troubleshooting of luxury hotel bookings and services to better suit customer needs and expectations Middle liaison between hotel partners and customers. International market: Brazil, US, UK

Customer Service Agent

- Hôtellerie - RestaurationIn and Outbound calls mails from/for customers/hotels Troubleshooting of luxury hotel bookings and services to better suit customer needs and expectations Middle liaison between hotel partners and customers. International market: Brazil, US

Project Coordinator

- EnseignementEncourage & lead the team members to work productively and proactively in the project Prepare projects for translation, layout and proofreading Contact with freelancers translators and B2B customers Manage complaints

Customer Service Agent

- Infra / Réseaux / TélécomsIn and Outbound calls/mails Consult about their products or services needs or wants Report technical issues to IT department Middle liaison between sales/IT departments & customer Portuguese market

Formations

Escola Superior De Artes E Design

1998 - 2002 Matosinhos, Portugal, MatosinhosDesign / UX / UI

Esad

1998 - 2002 Matosinhos, PortoDesign / UX / UI

Mes qualités

Communicant·e
Persévérant·e
Créatif·ve
Esprit d'équipe

Langues parlées

  • Portugais

    Langue maternelle

  • Anglais

    Professionnel

  • Espagnol

    Professionnel

Ma présence sur internet

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