M C

MARIA DE LA PAZ CALVO CERDAN

57 ans • Barry

Résumé

A highly energetic, results orientated and committed individual with extensive experience in the travel industry. Well proven team building, motivational and supervisory skillls, having been responsible for building a team which has gained awards . Builds positive client relationships and is focused on the importance of customer care, in relation to company success, in a highly competitive industry environment. Very adaptable and assimilates changes very quickly.

Compétences

Spanish: Native

English: Advanced C1

French: Advanced C1

Catalan: Intermediate

Expériences

Individual reservation department supervisor

Hôtellerie - Restauration

Led and supervised a team of 30 cruise consultants, located in Barcelona & Madrid, providing reservation services to the French and Spanish markets. Represented the company, undertaking presentations, whilst accompanying Travel Agents to new cruise ship launches. In addition, I travelled to Mexico and Romania, to assist and train local staff, during the setting up of new reservation centres. Deputised for the Operations Manager during her absence.

Formations

Escuela Oficial De Turismo Madrid

1989 - 1990

Madrid, Spain, Madrid

Administration

Mes qualités

Communicant·e

Positif·ve

Esprit d'équipe

Persévérant·e