Luis Pontes - WIZBII Luis Pontes a publié son profil professionnel sur WIZBII. L P

Luis Pontes

39 ans • Lisbon

Résumé

Sales Manager, Communication & Customer Services Professional Experience recognized in the telecommunications sector, offering 8 years of comprehensive experience in all aspects of Customer Service, Internal Communication and Sales.   More than 8 years of experience in the telecommunications sector, in the historical operator in the provision of telecommunications and multimedia services in Portugal. Over 5 years of experience in the organization and coordination of debt collection. More than 2 years in the area of ​​internal communication for the chain of stores, currently performing functions of store manager, enabling the consolidation of knowledge in sales. Highly qualified knowledge in consolidating effective relationships, while delivering exceptional services and maintaining the optimum level of customer satisfaction. Aspiring to pursue career opportunities within stated fields to use years of experience and knowledge in a high-level organization

Expériences

Stores Manager

- MaintenantInfra / Réseaux / Télécoms▪ ▪Sales Management Objectives outlined by the Company (B2C and B2B) - Mobile segment, Fixed, Convergent; Quality control in front office - Store; ▪ Managing a team of 30 elements ▪ Training and Coaching - Sales and Claims Management

Communication Assistant

- Infra / Réseaux / TélécomsNetwork Optimization and Development - Telecom: Fixed / Mobile / Converged ▪ Support performance improvement in Front Office and Sales ( communication and internal procedures) ▪ NPS (Net Promoter Score) improvement in retail service; ▪ Support Sales Process (Products and Services); * Control weaknesses in optimizing the retail business. ▪ (2013-04 -2014-01) - Support in stores Communication (Sale Procedures B2C) -MTC (subsidiary company PT Comunicações) - Namibia - Data Bundle (3G e 4G) ▪ (06-2013 to 09-2003) - Support in drafting the manual of procedures and analysis of complaints mobile segment - Angola UNITEL(subsidiary company PT Comunicações)

Formations

Graduation- Universidade Nova

2003 - 2008 Lisbon, Portugal, Lisbon

Langues parlées

  • Portugais

    Langue maternelle

  • Anglais

    Professionnel

  • Espagnol

    Intermédiaire

Expériences Extra Professionnelles

Columnist

Dinamo Magazine
- Maintenant

Diario Dinamo ( www.jornaldinamo.com), Lisboa (Portugal) ▪ Critical assessment albums; ▪ Coverage Concerts and Music Festivals;

Mes souhaits

Avant mes 30 ans

An international professional experience

Ma présence sur internet

Faire de chaque avenir une réussite.
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