Customer Service Executive
- Comptabilité / Contrôle de gestion students and the public.
Invigilating the student and members forum.
Dealing with high volume of calls from Members, students and the public to help with enquiries, queries and advice on the qualification and other issues regarding CIMA.
Assess, make decisions on and process all new student’s exemptions.
Advise internal/external customers of the reasons for a particular exemption decision.
Ensure the registration and subsequent communication to all new students is carried out in a timely and professional manner.
Ensure students are accurately billed for their exemptions.
Responsible for processing miscellaneous membership enquiries and correspondence, e.g. change of employer, lapsed membership, rates of subscription, and eligibility for membership.
Responsible for all correspondence, letter, faxes and liaise with the British Home office to check students academic progress in time for visa renewals.
Help members with information regarding CPD courses, Mastercourses, events and online information to aid them.
Processing membership subscriptions accordingly, chase and update members’ records where mail has been returned unopened and identified members who had fallen into arrears with subscriptions.
Responsible for handling complaints in the absence of the Complaints Liaison Manager by using and observing CIMA’s best practice policies and making sure that quality assurance is met at all times.
Involved in the recruitment, training and development of new staff.
Promoting CIMA to prospective students globally and consistently delivering against set personal and team acquisition targets
Providing support to the student recruitment and employer relationship managers as well as the marketing team by attending career fairs which are held across the UK and to generate a number of data cards throughout the year Working with the UK marketing team to increase the conversion of prospects that are generated via data capture cards
Ensuring that CIMA’s profile is enhanced through their interaction with all customers and potential customers, by ensuring that a high level of customer service is consistently delivered through every customer interaction.