Project Coordinator
- Développement informatique Project Coordinator (2012 – 2017)
Corporate Project:
Control of strategic and operational goals - concept "smart" (specific, measurable, attainable, realistic, timely);
Results: reformulation of the Profit Share Program plan, at the level of positions and strategic goals (and not more operational);
Compliance: risk analysis, process mapping, development of the ethics code;
Annual budget elaboration of the owner's area and monitoring/adjustments of the forecast monthly.
Restructuring of the back office area (Financial) and Customer Service:
Results:
o 80% reduction in the period for calculation, in one year;
o conflict reduction and improvement of the quality of work between the Commercial and Financial areas;
Reports: revenue, estimated by loss of cancellations and renegotiations, control of adjustments, renegotiations and cancellations.
Implementation of Back office area (Commercial) and Customer Service:
Results: 50% reduction in integration time (between online store and anti-fraud system) in the first six months of activity;
Responsible for integration process of managing risk software for new and current customers, device fingerprint, version update and flow between acquirer/Clear Sale, through Web Service, between the virtual store, business and technology areas;
CRM: project for automation of business proposals and contract (through Microsoft Dynamics CRM), integrated with billing system.
Marketing Coordinator (2011 - 2012) /
Marketing and Administration Sales Analyst (2009 - 2011)
Digital Marketing:
Investment in Google Adwords and Google Analytics;
Implementation of communication in social networks (LinkedIn, Facebook, Twitter);
Coordination of website;
Development of e-mail marketing campaigns to prospective and loyal customers;
Brand/Product:
Responsible for the implementation of Marketing area;
Management Product: communication, input validation for entry customers, specification and pricing;
Study of competition;
Development communication materials: presentations, business proposals, product manual, also in English and Spanish;
Back office:
Development of processes and flows of the Commercial area with IT, Financial, Statistics and Operations areas for entry of new customers;
Coordination of activities of CRM (Microsoft Dynamics);
Responsible for calculations of revenues and commission of commercial consultants;
Definition of business rules with the Legal Department, for service contracts.
Account Manager (2006 - 2008)
Prospecting customers (42) and e-commerce partners.