Volunteer Initial Assessment and Adm
- MaintenantJuridique Dealing with all incoming and outgoing post
Dealing with phone inquiries
Filing duties
Preparing statistical returns
Mentoring new volunteers
Responsible for assessing need and capability of users accessing Citizens Advice for Debt Clinic
Perform a short interview, collecting vital information whilst finding out the clients issue/s
Discuss the issue with the session supervisor to determine the advice provided.
Make internal referrals and appointments with specialist advisers, external referrals and signposting to alternative providers as well as basic advice and assisted self help.