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Katso Nkarabang

Tourism,Travel & Hospitality Graduate

27 years • Aberdeen

Summary

Am a very focused ,determined and adventurous young lady ,who just finished her honours degree in international tourism Management with the university of Derby. I would love to take up a job in both travel,tourism and hospitality....either in hotel reservation services,guest relations, front desk ,travel consultant, marketing , concierge services etc, or any administration or office jobs .Am very creative and innovative ,flexible and very adaptable.

Skills

Leadership SkillsComputer SkillsResearch SkillsNegotiation SkillsTyping SkillsInterpersonal SkillsTeam Building Skills

Experience

Director

05-2017 - NowHotels - RestaurantsOrganize travel tour packages, take care of company's marketing and advertising and also take care of its accounts

Hotel Reservations

05-2016 - 07-2016 Hotels - RestaurantsMain responsibility was to make bookings for guests,to make quotations and to draw contracts and I Performed very well in that position...

Guest Relations officer

04-2015 - 08-2015 Hotels - RestaurantsMy responsibilities as a Guest relations officer was to take care of hotel VIPs by escorting them to their rooms immediately they enter the hotel ,which prompted me to know their flights,name and room number before hand,so that they do not wait by reception,it also included making sure that their favorite rooms are reserved if they have any and that they are set ,with checkin papers in their room ready to sign. I was also responsible for addressing customer complaints and do follow ups ,interacting with customers and doing courtesy calls just to check on how guests are and if anything can be done to improve their stay.i was also responsible for arranging shuttle services for guests and even and booking activities for them,especially for tourists and occasionally helped with check in at reception when need be.

Receptionist

12-2012 - 03-2014 AdministrationResponsible for answering the phone and assigning drivers to which house plot number to go to as it was a security company..and any duty assigned by the management .

Education & training

University Of Derby, Uk

2014 - 2017 Derby, United KingdomHotels - RestaurantsI have completed a thesis on : CUSTOMER PERCEPTIONS TOWARDS SERVICE QUALITY IN LUXURY HOTELS

Botho University

2011 - 2012 Gaborone, BotswanaAccounting / Management control

My qualities

Enterprising
Team player
Persevering
Independent

Languages spoken

  • English

    Professional

  • Sesotho

    Native language

Non-Work Related Experience

Volunteer (Tutor and motivational speaker )

Dare 2 Dream Botswana
05-2017 - Now

The Dare to Dream Program deals with strandard seven pupils ,who are basically primary school leaver and we go through motivational and inspirational things and there is private tuition on Monday ,Wednesday and Friday from 12:30 - 15:30, were we tutor students on different areas and subjects.

Committee member

Hand Of Mercy Organization
01-2012 - 12-2012

Handing out donations to the needy and underprivileged

My dreams

One day

I want to do my masters in the same field and study a language (mandarin) , “China taking over the world “. I wish to one day own a renowned travel agency (which I've already started working on ).A bed and breakfast and also interested in vacation homes.Travelled a fare bit but not compared to how many more places I’d like to visit someday and get the change to meet new people from different backgrounds,experience new cultures and speak new languages ..