irshad mohd - WIZBII irshad mohd a publié son profil professionnel sur WIZBII. i m

irshad mohd

Desktop Support

38 ans • Hyderabad

Résumé

Young, energetic IT professional with 3+ years of experience with diverse roles in ITes arena; Persuasive communicator with exceptional relationship management skills with the ability to relate to people at any level of business and management; highly ethical, trustworthy and discreet

Compétences

MCSEITIL

Expériences

Service Support L2

- Maintenant Data migrations, from one server to another, and server profile reports.  Creation and management of Lotus Notes/Domino IDs.  Building new machines in line with individual machine specifications specified in the Build and Deploy database;  Physical installation (including cable management) of EUC hardware;  Building of machines via SCCM as well as manual installs;  Testing of EUC hardware including power on, network connectivity and confirming applications have been deployed as required;  Responds to user complaints using conflict resolution techniques and escalates as required.  Provides Desktop Support (incident & requirement analysis and resolution) across a variety of computing environments depending upon job assignment and updating the fault logging system;  Experience in Installation, testing and maintaining hardware and software according to client's standard operating environment (SOE) and adhering to quality management procedures.  Assists in the deployment of new or disposal of obsolete ICT hardware and software;  Assists in Configuration Item Database for both hardware and software tracking.  Provides support to users in the use of ICT information systems and services.  Responds to user complaints using conflict resolution techniques and escalate as required.  Software package deployment and remote software installations.  Providing and revoking Admin Rights to customers.  Creation, deletion and management of Home shares/Group shares.  Relinking of mailboxes in exchange.  Timely response on priority and customer requests.  Troubleshooting and resolving complex technical issues.  App Download  Apps/SW issues  Device Wipe/Retire  Device Password rest  Device Unlock  OS Update Questions  Email Sync Issues  Device Passcodes.  Experience in troubleshooting connectivity related issues i.e. VPN, LAN, wireless etc.  Knowledge of the basic structure and functions of AD.  Troubleshooting and resolving issues with MS office, windows, internet explorer, virus issues etc.  Troubleshooting and resolving connectivity issues, such as VPN, LAN, wireless etc.  Troubleshooting and resolving issues with business applications I.e. Lotus Notes, SAP, Interspec etc.  Troubleshooting and resolving complex technical issues.  Timely response on priority and customer requests.  Document technical process solutions, and prepare knowledge articles to enhance service desk and escalation desk resolution.  Handling Incidents within the required SLA, and ensuring good CSAT surveys from customers.  Experience in troubleshooting Microsoft applications i.e. MS office, internet explorer, operating system issues, issues related to virus / malware etc.  Experience in troubleshooting connectivity related issues i.e. VPN, LAN, wireless etc.  Expertise in troubleshooting laptop / desktop HW and computer peripheral issues i.e. Local / network printer, etc.  Knowledge of the basic structure and functions of AD.  Excellent customer service skills.  Ability to successfully provide Customer Support in a fast-paced, dynamic and technical environment.  Able to independently troubleshoot and drive investigations to resolution.  Understanding of service desk environment and its day-to-day operations.  Experience of working in SLA based environment.  Exposure to ITIL based work environment.  Strong verbal and written communication skills.  Strong analytical and troubleshooting skills.  Ability to multitask between different applications

Remote Hardware Tech

-  Outstanding background in the troubleshooting of remote hardware and software  Background in troubleshooting of client server implementations  Knowledge of IT assistance in peer-to-peer file sharing remote desktop connectivity and other applications  Ready to work on rotational night and weekend shifts  Provided remote desktop support through a centralized server  Determined technical and functional errors  Updated patches on P2P applications and updated business applications via established remote desktop connection  Designed training manuals and training programs for new employees  Analyzed issues from technical standpoint before reporting and suggesting actions to management  Managed system implementation with appropriate technical personnel  Performed inspections to ensure validated approved and necessary changes were incorporated  Member of IT center that worked with clients via telephone video conferencing solutions and remote server connections Located root cause of technical errors and implemented solutions promptly  Part of R&D team that tested applications  Designed online presentations for clients and company employees  Created/modified user account, security groups, and distribution list to protect company proprietary information.  Handled user account transfers from one field site to another moving client data to different servers, to ensure user accessibility.  Served as lead contact for Desk Side Support Technicians, to provide assistance when trouble-shooting desk side issues, including issues which could be server related.  Setup queue's for networked printers and added  Used Remedy program to track ticket progress and enter updates to have on going record of case activity till resolution is reached and ticket closed.  Configuring client devices remotely through KVM switch mode.  Building the client severs as per their requirement and run the deployment tools.  Interacting with the US Clients and configuring the servers on remote session using KVM tool.  To configure lotus notes and Siebel application when required on the client network devices.  To set Net meeting & team viewer session to escalate the build related issues.  Responsible for other duties as assigned relating to the build process updates.  Installing and configuring servers as per build process.  Communicating with different teams about technical issues through mail and chats.  Load new or update software and systems on existing equipment.  Network Engineer responsible for system configuration, communications, and installation of hardware, operating systems, and software applications.  Performed TCP/IP configuration, resolved connectivity issues, carried out upgrades and repairs to desktop systems.  Carried out network administration, including user account creation, account management, password assignment, profile creation  Administration of Users creation of users accounts, File & Print servers, Maintenance of Network Printers, Maintaining weekly & Monthly backup of servers and data folders (whenever required).

Remote Hardware Tech

-  Configuring the new build laptops and desktops.  Accessing through the KVM switch and configuring the applications.  Login to KVM tool and configuring the switch.  Configuring the Operating System based on user details.  Pull all user details from Siebel application and configure the laptop/desktop  Install all the applications approved by the client  Configure the application based on user details.  Backup the data from old hard drive.  Restore the data to the new build laptop/desktop  Do final quality check before assigning it to the Field hardware technician

Formations

Manav Bharti University

2009 - 2012 Solan, Himachal Pradesh, India, SolanDéveloppement informatique

Mes qualités

Communicant·e
Flexible
Réactif·ve
Esprit d'équipe

Langues parlées

  • Anglais

    Professionnel

  • Ourdou

    Langue maternelle

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