IT ANALYST
- Infra / Réseaux / Télécoms • As an IT analyst, my responsibilities were to provide desktop support for the employees of HSBC across the globe on VPN, LAN, WAN, WEB, hardware, software applications and MS office tools related issues.
• Aimed for first call resolution and quality above the set standards, I contributed to the successful continuation of HSBC services with least downtime.
• Account modification, deletion and creation on Active directory and logging incidents on GSD ( a ticketing tool by CA)