Software Analyst
- Développement informatique • Provide support, troubleshooting the problems.
• Coordinating with respective teams for issues, service Requests and Incidents.
• Working experience of ITIL Process and certified in ITIL® Foundation Certificate in IT Service Management.
• Support for SM7.11 and SM9.33 and Applications administration.
• Have been doing Monitoring Checks for the team and reporting the issues.
• Build knowledge base-