Doug west

An experienced telecommunications / IT professional with over 30 years experience. I am a self-motivated team player and leader with a flexible approach, good communications and customer facing skills who strongly believes in customer satisfaction at all times. Microsoft Certified Professional. Good Escalation and Single Point of contact and obsessed with customer satisfaction. Enjoys solving problems! Monitoring KPI’s and promoting additional service opportunities. Specialties: Client Relationship & retention, Escalations and Support Management, SPOC, reporting and a can-do attitude!