Diana Paraleste - WIZBII Diana Paraleste a publié son profil professionnel sur WIZBII. D P

Diana Paraleste

30 ans • Montpellier

Résumé

Experienced analyst with a demonstrated history of working in the information technology and services industry. Skilled in International Business, Customer Relationship Management (CRM)and Marketing with a Bachelor’s Degree focused in International Business from Dublin City University. Known for being a very punctual, hardworking and motivated person, giving 100% in everything.

Compétences

customer serviceMicrosoft OutlookMarketingLanguage TeachingSalesInterpersonal Communication

Expériences

Client Care Assistant (Bilingual English/French)

- MaintenantCUSTOMER RELATIONSHIP Accompanying the clients and the prospects in the deployment of Pradeo's solutions Carrying out demonstrations of the solutions proposed by Pradeo and analysing needs in collaboration with the sales team Managing action plans and reporting Establishing quality of service indicators Managing client incidents and requests SUPPORT Processing technical requests in collaboration with Pradeo's internal teams and partners Maintaining and implementing dashboards

Trainer

- MaintenantInfra / Réseaux / TélécomsAs a trainer I am in charge of: -Creating and updating training materials -Delivering face-to-face training -Following-up training sessions On the following topics: -Office training and business tools (e.g. Service Now, Right Answers, ...) -Specific needs on different clients accounts -Support modules for new entrants -Strategic coverage of support service needs for our customers: new software editions, new products -Clear deliverable targets for the operational team to ensure high levels of customer service quality satisfaction

First Line Analyst

- MaintenantInfra / Réseaux / TélécomsProviding first line IT support and excellent customer service for the French-speaking Michelin employees, some of my duties are to : - Receive and log customer call/chat details onto the call management system - Analyse the nature of queries and customer problems - Provide remote technical support within satisfactory timescales for computer applications and hardware - Maintain a troubleshooting tracking log - Monitor outstanding call queues, ensuring that all incidents are fully updated - Perform and log planned checks (e.g. server backups, server capacity, device availability) - Establish and maintain high levels of incident ownership through incident lifecycle to a satisfactory conclusion - Ensure that each support call/chat is dealt in a prompt, efficient and professional manner

Freelance English Tutor

- MaintenantEnseignementProviding personalised and interactive English lessons.

Formations

Sup de Co Montpellier Business School

2014 - 2015 Montpellier, HéraultVentes, RH / Formation, Community Management, Marketing, Conception / Génie civil / Génie industriel, Enseignement, Gestion de projet / ProduitErasmus Exchange Year Science of Management This year abroad was a unique and special experience for me, where I could hugely improve my French language skills and better discover the French culture.

Dublin City University (Dcu)

2012 - 2016 Dublin, Ireland, DublinVentes, Marketing, Community Management, Enseignement, RH / Formation, Conseil, Conception / Génie civil / Génie industriel, Comptabilité / Contrôle de gestion, Comptabilité / Contrôle de gestionThis degree has given me the opportunity to enlarge my vision of the business world and my knowledge of some of the most important theories, principals and practices of Marketing and Sales through modules like Business Strategy, Marketing Management and Communication, Sales and CRM. Also, this degree allowed me to improve my multicultural and language skills by having the opportunity to study French during the four years and spending one year abroad through the Erasmus Programme in Montpellier, France, studying at Sup de Co Montpellier Business School. Being able to work at a busy, fast-paced rhythm and meeting deadlines, while providing high-quality work are some of the most important skills I have acquired during my time as a student at DCU. The high amount of group work conducted, has taught me how to effectively work in a team. Also, I have proven excellent oral and written communication skills by conducting various oral presentations, academic essays and written assignments.

Mes qualités

Réactif·ve
Persévérant·e
Flexible
Esprit d'analyse

Langues parlées

  • Roumain

    Langue maternelle

  • Anglais

    Langue maternelle

  • Français

    Langue maternelle

  • Espagnol

    Notions

Expériences Extra Professionnelles

Group Leader et Literacy Mentor

Suas Educational Development
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Helped children in a disadvantaged (DEIS) school improve their fluency and reading accuracy through Paired Reading. The point of contact between the other volunteers and the school. Responsible to organise transportation, to take attendance and deal with notable low attendance and ensure team bonding.

Mes souhaits

Avant mes 30 ans

Become an exeptionally successful business woman!

Ma présence sur internet

Faire de chaque avenir une réussite.
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