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Diana Lee

Public Service Operations, Administrative and Management

39 ans • Chandler

Résumé

I am a highly talented individual with strengths in versatility, a quick learner and assertive self-motivator. As an achiever, I set high expectations for myself, satisfied with keeping productive, analytical and an innovative problem solver. I have over a decade of professional experience in working with diverse and multi-ethnic people from all over the world in challenging and complex situations. I value diversity, find underlying commonalities intriguing as well as our individual uniqueness which enriches our communities and organizations.

Compétences

• Work With Underserved Populations And Their Families Routinely. • 10 Years + Expertise As A Domestic And Sexual Violence Advocate. • Provide Trainings On Domestic Violence And As A Presenter And Speaker On Panels. • Trained In Trauma Informed Advocacy

Expériences

Health Program Manager 3

- MaintenantRH / FormationResponsibilities & Duties: Management & Administration • State Administrator of Family Violence Prevention Funds • Rape Prevention Education Funds Director • Manage and administer sexual violence prevention and domestic violence programs all over the state • Strategic planning with stakeholders in the state • State evaluator for solicitation responses • State Liaison with the Centers of Disease Control (CDC) Supervision • Audit invoices, program implementation and related expenditures • Analyze performance measures and outcomes • Collate data and statistics for evaluation • Monitor funded non-profits for state compliance • Schedule Site Visits • Work closely with coalitions, non-profits and community based organizations in data collection and support • Close Purchase Orders as necessary Communications and Technology • Coordinate meetings with contractors routinely • Take minutes, interpret and distribute • Create spreadsheets, worksheets and calculations of over $2 million dollars • Provide technical assistance to contractors regarding federal and state policies • Discuss and review provisions of grant applications • Write reports quarterly and annually • Follow-up with contractors regarding required materials and documents Accomplishments • Awarded several community based organizations five year contracts in the state over $2 million dollars • Created a supportive Rural Safe Home Network for domestic violence contractors • Evaluated over 31 grant applications in a collaborative consensus with stakeholders • Ensure victim funding for underserved, inadequately served and cultural specific agencies in the state

Operations and Office Manager

Services à la personneAdministrative and Operations • Coordinate with Administrative Team in Operations, Strategic Planning, Management, and Process improvements. • Program analysis, coordinating and monitoring participants and facilitation of programs and services at the Center. • Advises on negotiated on-site partner contracts and intergovernmental agreements. • Analyzes and enforce protocols and administration functions, performances and procedures. • Prepare City of Portland Ordinances, collating contracts and communicate with contract grantees for follow-up documentation and information. Prepare documents for Advisory Council and City Council, researching and assembling information as needed. • Handle inquiries regarding operations, facility maintenance and management which include documenting, tracking and making contact and following-up with other bureaus, agencies and managers for requests or information. • Secure clearance for staff, volunteer/interns for building access to obtain badges, room reservations and on-site partner collaborations. • Interim Assistant Director for 3 months. Supervision, Leadership, Presentation and Training • Leadership to staff and partners by problem solving situations as they arise, conflicts among staff, participants and agencies. • Administer flow of participants and partners in workspaces. • Provided trainings and evaluations to on-site partners, volunteers and interns, examples: the Center’s mission, customer service in the social work setting and How to Use Turbocourt. • Speaker for Verizon Wireless as Expert Advocate Panel member for Mt. Hood Community College Domestic Violence Awareness Event. • Hold Administrative leadership intermittently when Director and Assistant Director are out of office. • Coordinate and track participant and community inquiries with follow-up. • Interview and screen candidates for staff positions, interns and volunteers with on-site community partners. • Direct supervision and management of 16 staff members. Supervise, delegate tasks, directives to volunteers and interns. • Provide and review performance evaluations of advocates (Navigators) and interns. • On-going program planning and analysis with current and new on-site partners including space usage, technology, telecommunications and accessibility. • Provide advocacy in person and over the phone for participants with intake assessment, interviewing and forms. Socio-Emotional Intelligence Skills • Handle grievances as they come to the center. • Representative of the Gateway Center at county meetings and at community agencies. • Work with underserved populations and their families routinely. • 10 years + expertise as a domestic and sexual violence advocate. • Provide trainings on domestic violence and as a presenter and speaker on panels. • Trained in Trauma Informed Advocacy • Work closely with doctors, nurses, licensed social workers, clinicians, therapists, counselors for follow-up wrap around services regarding severe and chronic mental and physical conditions. Accomplishments • Key contributor to pilot project development and administrative team of the Center. • Key contributor to Operations of the Gateway Center for Domestic Violence Services. • Developed and drafted Administrative Operation’s Manual. • Developed and drafted Office and Reception Policy Manual. • Proactively planned, researched, communicated, initiated for all these services below: *Verizon Hope Line Phones – Acquired prepaid cell phones to be donated to the Center. *Organized and facilitated access to Community Warehouse, an organization that homes families. *Clothing Closet – established clothing closet for families in need of clothing and necessities.

Formations

Portland State University

2012 - 2015 Master's Degree Portland (Multnomah County)Services à la personne, Gestion de projet / Produit

Mes qualités

Communiquant
Positif
Innovant
Esprit d'équipe