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David Berry

Back / Middle Office Officer looking for a fresh challenge

57 ans • Dartford

Résumé

A dedicated professional with a “can do” attitude who has proven ability across a very broad spectrum of functions that includes production of risk event forms, oversight of offshore teams, client facing services, procedure monitoring and reconciliations. Is focused and determined to resolve client queries and achieve challenging deadlines.

Compétences

Client ServiceClose Attention To DetailExcel (including VLOOKUPs And PIVOT TablesanalysisRisk Error And Breach ReportingTraining

Expériences

Client Service Officer

- Comptabilité / Contrôle de gestionAs a part of an account migration out project, performed forensic analysis on the client journey through contracted service delivery. Liaised with clients to confirm all correspondence was correctly delivered and updated CRM when necessary. Responded to client queries regarding the change in service provider. Post migration covered the Accounts Payable function, provided first level authorization for all practitioner invoices.

Controls and Fraud Officer

- VentesCovering long term sickness, produced internal reporting for day to day BAU use. This included reporting on MT202 SWIFT messages held on the OFAC queue. Investigated fraud cases including cheque and wire payments. Prepared SWIFT messages for issuance to various institutions.

Cash Analyst

- Comptabilité / Contrôle de gestionAs a part of the Migration Project, issued ATM migration reporting to the client. Investigated discrepancies on the migration report with the Migration Team, the client and the previous supplier. Devised Excel based reconciliation for ATM replenishments that reduced the risk of system error and introduced metrics for management reporting.

Income and Controls Officer

- Comptabilité / Contrôle de gestionAs a part of the Agresso Migration Project, reconciled cash income entries in Excel and performed a mirroring exercise. Ensured all genuine reconciliation breaks were resolved in a timely manner. For all allocated accounts in the mirroring exercise, all differences were identified and required action to resolve was escalated the Senior Officer for resolution by the Agresso Support Team.

Accounts Assistant

- Comptabilité / Contrôle de gestionAs a part of a backlog project, performed Daily Audit Reconciliations to produce ledger entries for the later Sales Reconciliation. Liaised with Studio Managers to resolve resulting breaks.

Reconciliation Client Service & Oversight Associate

- VentesAs day to day client contact, actively attended client governance calls. Supervised and provided oversight to the offshore reconciliation team. Acted as escalation point to ensure all high value or risk, aged and difficult cases were resolved correctly in a timely manner. After a spike in reconciliation cases allocated to a team at the client, resolved all OTC reconciliation breaks in the most aged bucket within agreed timeframes. In addition to this, resolution was achieved for 59% in the next two age brackets. Trained the Captive team on all tasks being migrated within the project deadline.

Formations

Colfe's School

1980 - 1984 London, UK, LondonConseil, Journalisme / RPClient Migration (out) Project at Grant Thornton Reconciliation Migration Project at Save the Children UK Client Migration (in) Project at Wincor Nixdorf Migration of tasks / team offshore at Bank of America Merrill Lynch, State Street and JP Morgan.

Mes qualités

Persévérant·e
Esprit d'équipe
Esprit d'analyse
Flexible

Langues parlées

  • Anglais

    Langue maternelle

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