Customer Support Representative,
- Développement informatique ● Provided support to end-users of Electronic Arts video games and applications; contributed to increase levels of client satisfaction through continuous interaction and attention to detail.
● Troubleshooted and resolved issues when possible or escalated to the appropriate support team; learned to analyze quickly situations and to act accordingly.
● Consistently kept professional and positive attitude, always customer-service oriented; developed strong empathy, listening ability and communication skills.