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chloe woods

Chloe Woods

25 ans • Croydon

Résumé

I am a well-presented Sales Assistant, experienced in providing excellent customer service in a prompt and friendly manner. I am hard-working, quick to pick up new skills and eager to learn from others. Highly motivated and always happy to pitch in to ensure the team’s success.

Compétences

Team Player

Hard-working

Communication

Key Holder

Expériences

Supervisor

Ventes

Promoted to Supervisor, my responsibilities included: • Key holder responsible for opening and closing the store three days a week • Supervising Sales Assistants • Training and coaching new starters • Managing shifts • Welcoming customers into the store and understanding their needs • Accurately operating POS system (Fusion) • Cashing-up and large money counts • Stock management • Picking and packing customer orders • Performing general administrative tasks • Fire safety checks • Managing customer complaints through to a satisfactory resolution • Liaising internally with Customer Contact Centre, other stores, Area Manager, and IT

Sales Assistant

Ventes

Initially I served the general public but after gaining extensive product knowledge I was transferred to the trade counter where I excelled at forming trusting relationships with regular customers. • Serving and advising customers in a friendly and confident manner • Processing sales across all products and services • Promoting special offers and discounts • Picking and packing customer orders • Operating POS system (Fusion) accurately • Stock replenishment • Performing general administrative tasks • Liaising internally with Customer Contact Centre and other stores

Hairdressing Assistant

Activités sociales et culturelles

I worked 1 day a week at Headlines, as part of my Level 3 Diploma in Women’s Hairdressing • Welcoming clients to the salon and offering refreshments • Washing and blow-drying hair • Accurately mixing colours and chemical treatments • Assisting stylists with client preparation • Ensuring the salon is clean and tidy, at all times • Dealing with client enquiries and bookings over the telephone and in person

Hairdressing Apprentice

Activités sociales et culturelles

I worked 4 days a week at Ghost, as part of my Level 2 NVQ Diploma in Hairdressing • Dealing with client enquiries and bookings over the telephone and in person • Welcoming clients to the salon and offering refreshments • Washing and blow-drying hair • Accurately mixing colours and chemical treatments • Assisting stylists with client preparation • Stock replenishment and ordering supplies • Ensuring the salon is clean and tidy, at all times

Formations

Hairdressing Level 3- Croydon college

2016 - 2017 Higher National Diploma

Croydon, London

Activités sociales et culturelles

I worked 1 day a week at Headlines, as part of my Level 3 Diploma in Women’s Hairdressing

Hairdressing NVQ Level 2- John Ruskin College

2014 - 2016 Higher National Diploma

New Addington, UK, New Addington

Activités sociales et culturelles

Mes qualités

Communicant·e

Créatif·ve

Autonome

Convaincant·e