C H

Caroline Huago

Sales Associate

32 ans • London

Résumé

Psychology graduate with a passion for luxury fashion and travel.

Compétences

Commercial Awareness

Energetic

Good Communication

Honesty

IT And Computer Literate

problem solving

Decision Making

Emotional Intelligence

Expériences

Sales Associate

- Maintenant

Activités sociales et culturelles

My duties as a sales associate are measuring, fitting kids’ feet and advising parents on different shoes options the kids could go for; (main brands I have to deal with are Gucci, Dolce and Gabbana, Fendi, Ferragamo, Tods, Sophia Webster, Burberry etc…) in addition my focus is to ensure parents and kids are satisfied and that CRM is performed in order to update customers about new styles and in-store promotions. While in this position I have mastered the ability to deal with customers such as kids, measure and fit their feet and improved my decision making skills.

Temporary Sales Associate

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Activités sociales et culturelles

Supervisor

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Activités sociales et culturelles

My duties as a supervisor were to maintain standards across the mat accept deliveries, serve customers in a friendly and helpful manner and process transactions for customers at the checkout via various methods of payment; do daily and weekly reports and I am in charge of the customer relationship management and client book. Thanks to this position I was able to view and perform team work on a different level giving that it was not just with my manager and sales assistant but also with other colleagues on other mats from other brands across the shop floor.

Sales Associate

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Activités sociales et culturelles

My duties while at Selfridges included recommending, describing and demonstrating products to customers; helping them to buy the appropriate products that they needed. I was also processing transactions on a cash register, using credit card machines, calculators and barcode scanners. In addition, apart from rendering assistance to customers, I was also taking product inventory, stocking shelves, arranging product displays.

Certified Travel Agent

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Hôtellerie - Restauration

My duties as a travel agent are to collect payment for transportation and accommodations from customer, converse with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required; compute cost of travel and accommodations, using calculator, computer, carrier tariff books, and hotel rate books, or quote package tour's costs; book transportation and hotel reservations, using the computer or telephone, plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by various travel carriers and provide customer with brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations. Thanks to this position I was able to reinforce the ability to cope under pressure at busy times, I was also able to refine good organisational skills and have good telephone manner and strong communication skills. Besides, my sales skills (both face to face and over the telephone) keep improving day by day together with my IT skills and I have developed an interest in travel and a knowledge of geography. Lastly, I am always reinforcing my ability to work well as a member of a team.

Sales Assistant and Stock Assistant

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Activités sociales et culturelles

My duties while at The Kooples included being entirely responsible for the St Christopher’s Place branch twice per week. I spent time dealing with customer’s enquiries not only on a personal level but via telephone also. I also worked at the checkout where I had to process transactions for customers via various methods of payment. Alongside this, I also placed deliveries online and received them on behalf of customers and in all doing it with a smile. I enjoyed working at Kooples because I was involved in a variety of duties. I gained an understanding in prioritizing my work and being organized. I also developed skills in regards to paying attention to detail and being accurate in orders and transactions made by myself.

Sales Associate

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Activités sociales et culturelles

I was working within the Lingerie department during Summer Sales. My main responsibilities were: greeting customers with a positive demeanour, keeping the work environment neat and clean, ensuring that all products or merchandise are placed in their respective areas, ensuring that all stock is replenished, helping customers locate merchandise or find suitable alternatives, being knowledgeable about the benefits and uses of each product, handling sales transactions by operating into the cash register and finally providing honest and positive feedback to customers regarding the best products that fit the customers’ expectations.

Bartender

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Hôtellerie - Restauration

My duties while working for such Novus Leisure venues were mixing ingredients, such as liquor, soda, water, sugar, and bitters, in order to prepare cocktails and other drink, checking identification of customers in order to verify age requirements for purchase of alcohol, collecting money for drinks served, by entering prices on the cash register, balancing cash receipts and cleaning bars, work areas, and tables. Thanks to this positions I have achieved a series of important skills which helped me to deal better with customers and people in general; for example, the most important is active listening that is giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Other are speaking, talking to others to convey information effectively, social perceptiveness, service orientation which means always looking for ways to help people, critical thinking by using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems, learning strategies, coordination whereby I learnt how to “adjust” my actions in relation to others’ actions and lastly judgement and decision making.

Formations

London Metropolitan University

2013 - 2015

London, United Kingdom

RH / Formation

Mes qualités

Positif·ve

Communicant·e

Persévérant·e

Esprit d'équipe

Langues parlées

Italien
Langue maternelle
Espagnol
Intermédiaire
Français
Intermédiaire
Anglais
Professionnel

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