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ASSUNTA NAPPI

36 ans • San Gennaro Vesuviano

Résumé

Accomplished, results-driven customer service professional known for consistently providing high-end customer services, and leading teams to ensure customer satisfaction at each step. Expert in taking or entering orders, creating/canceling accounts and obtaining details of complaints. Familiar with principles and processes of customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Expériences

Volunteer Management

Evénementiel

•Working with the accreditation manager to oversee the main gate and staff accreditation • Managing wristband transfers to departments • Managing accreditation staff on main gate • Coordinating the production and installation of pass sheets across the site • Office management

Back office commerciale

Activités sociales et culturelles

• Work closely with the wholesale team to manage wholesale order processing • Processing purchase orders and invoices in the system • Issue invoices and order confirmations to international customers • Provide customers with information on delivery windows, shipping information and mark up • Support the wholesale team during the sales campaigns

Sales Assistant

Hôtellerie - Restauration

• Opened and closed pizzeria and ice cream pavillion • Costantly communicated with vendors and arrange schedules and delivery of merchandise • Provide catering and client support during events • Responsible for implementing of 30% of vendors sales

Formations

Universidade de Vigo

2010 - 2011

Pontevedra, Spain

RH / Formation

LLP ERASMUS PROJECT

Università degli studi di Salerno

2007 - 2015

Salerno, Provincia di Salerno

RH / Formation

Mes qualités

Communicant·e

Autonome

Flexible

Esprit d'équipe

Langues parlées

Anglais
Intermédiaire
Espagnol
Intermédiaire