A C

Ana María Checa

44 ans • Dénia

Résumé

Highly motivated and committed professional, fluent in English, Italian and Spanish, with a very good background in Marketing and Communication, seeking to continue to develop interpersonal and professional skills in a challenging environment.

Expériences

Content Analyst

• Responsible for evaluating online AdWords advertising content. • Participate in client meetings to discuss findings and on-going recommendations. • Work with exceptional attention to detail and deliver optimal quality and productivity levels through data analysis.

Content Specialist

• Responsible, along with the Content Managers and Linguist, to keep up-to-date and maintain the writing style guides used in the Spanish market. • Adapting, translating and localising customer-facing content (product, marketing and customer service). • Analysing and editing the FAQs published on the website, based on the main topics and issues for the customer. • Writing and editing email templates to facilitate quick information on common subjects. • Partnering with marketing teams on campaigns and newsletters. • Collaborating in search tuning and search optimization projects. • Imparting training sessions on how to write and address queries from customers. • Coordinating global multilingual content projects.

Fraud Analyst

• Reviewing merchant and buyer accounts. • Investigating and analysing business models and buyers’ activities. • Taking decisions to decrease the risk of fraud, and avoid loses for the company, based on company procedures.

Customer Service Representative

Providing information and support on transactions, queries and complaints by phone and by email. Dealing mainly with the Spanish market, assisting also other markets (UK and the rest of Europe) when required.

Marketing and Communication Assistant

Development of external and internal communicative actions, from the analysis of content published on the web and the intranet to the relationship with the mass media and creation of press releases. This included monitoring sales-marketing campaigns, helping to develop road-shows and other events, as well as the design of visual identity and advertising material.

Database Researcher

Formations

Dublin Business School

2008 - 2009

Dublin, County Dublin

Marketing

universidad complutense madrid

1997 - 2002

Madrid, Área metropolitana de Madrid y Corredor del Henares

Langues parlées

Espagnol
Langue maternelle
Anglais
Professionnel
Italien
Professionnel