Amélie Salmon - WIZBII Amélie Salmon a publié son profil professionnel sur WIZBII. A S

Amélie Salmon

Looking for new professional challenges

31 ans • Assieu

Résumé

My professional experience in different corporate has taught me to understand the specific needs of different markets. My involvement in my work has always made me one of the top performers in my team. I am known to always bring satisfaction to customers, exceed the objectives set by the company and defuse situations of tension. I mastered several software and operating systems and have no difficulty to adapt to new equipment. As a member of your team, I will be able to provide a sharp and personalized assistance to your customers and support your company in achieving its goals.

Compétences

EmpathyProblem SolverManagementTrainingSocial MediaTelephone MannerCustomer Retentioncustomer serviceComplaint ResolutionAdministrative DutiesProduct Knowledge

Expériences

Community Manager

- Infra / Réseaux / TélécomsAnswering customer and partner request through social media. Providing information about products availability. Follow support request and escalate if needed. Making positive engagement. Moderate publication on corporate webpages.

Customer Service Representative

- VentesAnswering customer request through phone and email. Forward all enquiries to the dedicated department. Giving customers information about company services and products. Building relationships with customers. Check stocks availability.

Planning Analyst

- Comptabilité / Contrôle de gestionReal time planning. Project to improve process. Data analyst. Providing reports. Working on international environment. Changing skills from agents depending on volumes. Daily production meetings with Team Leaders.

Head of Outbound Activity

- Comptabilité / Contrôle de gestionWork closely with floor manager to develop new process. Dealing with real time volume. Working in close collaboration with planning team to adjust real time needs. Forecasting activity needs. Dealing with all escalated complaints and enquiries efficiently and effectively. Re-making all training documents to adapt to new process. In charge of providing training for the activity.

Customer Care Professional

- Comptabilité / Contrôle de gestionDealing with enquiries & answering calls from new and existing customers. Giving customers information about company services and products. Building relationships with customers. Handling difficult and aggressive customers in a professional manner.

Researcher

- Comptabilité / Contrôle de gestionFinding the right contact in companies and schools to take references. Making background screening checks. Being flexible with working hours to contact companies from all around the world. Handle calls in different languages.

Waitress

- Chimie / Biologie / AgronomieProviding quality responses to customer contacts in person, telephone & email. Suggesting products to customers in a positive manner. Sell extras to change from a classic experience to an exceptional one.

Waitress

- Hôtellerie - Restauration

Reservation Agent

- Hôtellerie - RestaurationMake holidays booking through phone on B2B and B2C market. Finding the right product that fits to all their needs and requests. Increase the billing by selling extra services. Reach the objectives gave by the manager.

Waitress

- Chimie / Biologie / AgronomieLooking after guests and attending to their needs during their visit. Welcoming them to the restaurant, escorting them to their table and inform them of any special offers or meals.

Assistant Manager

- Chimie / Biologie / AgronomieTrain the new employees and teach them the company values. Make schedules of the team to cover the restaurant needs and optimize the number of staff required to cover the customer service.

Formations

cours Diderot

2012 - 2013 Lyon, RhôneHôtellerie - Restauration

Mes qualités

Communicant·e
Flexible
Persévérant·e
Esprit d'analyse

Langues parlées

  • Anglais

    Langue maternelle

  • Français

    Langue maternelle

  • Italien

    Notions

Faire de chaque avenir une réussite.
  • Annuaire emplois
  • Annuaire entreprises
  • Événements