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Alessandro Leo

IT Support - Field Service Technician – Help Desk L2/L3

42 ans • Corato

Résumé

Technical support specialist, able to solve hardware and software issues of computer systems . Able to learn and to implement new technologies quickly. Customer service expert, with more than ten years of experience, determined to give the best of me and to achieve business goals. Inclined to team spirit, flexible, reliable, and adaptable to dynamic environments . Able to work independently with a minimum of direction.

Compétences

System Engineer In Windows EnvironmentServer Management / StorageNetwork ManagementIT Applications For The OfficeMobile DevicesCertification Cisco CCNA 200-125Certification Dell Compellent/EqualLogicCertification Dell ESF2 (Expert System Field Level 2)Certification MCP (70-290) Microsoft Windows Server 2003Certification Scalar I2000Certification Dell ESF1 (Expert System Field Level 1)

Expériences

IT Professional Support Client IT SE & ALM

- MaintenantInfra / Réseaux / TélécomsSchedule weekly activities to be carried out according to priorities  System integration  Deploy new systems (desktop / laptop)  Backup/restore system state and user’s data  Check and delivery new systems before put them in production  Process order  HelpDesk 2nd and 3 level

Senior IT Consultant

- Développement informatiqueEngaged as an IT permanent resource in GSK company. I work in a team of 12 people and the main activities are: staging of new systems, software analysis (understand hardware requirements, O/S compatibility), break and fix, troubleshoot, replace old systems with new one according to the refresh plan, cost analysis, find new technical solution to improve the performance of the existing systems, grant 1st and 2nd level IT support. I also work with 3th level IT support line, manage third party vendor and finally integrate third party systems according to the customer policies.

Trainer

- Développement informatiqueTraining in e-learning mode through Cisco WebEx . Managed courses : Fundamentals CompTIA and Cisco CCNA Routing & Switching. These courses have a duration of 44 lessons , carried out weekly and by following a specific educational program designed to achieve the certification specified.

Customer Service Engineer

- Développement informatiqueUsers support in solving technical problems on computer hardware or software devices. Users followed: Dell - STMicroelectronics - Unilever - Delphi - BT - Hertz - Europcar – Abbvie -Lexmark.. Main duties:  Reception and execution of activities (SRMS / Snow) incoming from the help desk of first level.  Preparation, installations of new PC, laptop and server for distribution. (if required backup / restore data user’s profile)  Technical support on-site / remote on the systems supplied and / or pre-existing scattered throughout South Italy (Puglia-Basilicata-Calabria). Identification and repair faults on PC / server / storage / printer / network.  Support Service - MS Office (Word, Excel, PowerPoint), Outlook / Windows Mail / Lotus e-mail.  Training and support for new users.  Installation, configuration and LAN connection.  Excellent knowledge of Dell hardware devices - Data Domain - EMC² (AX / CX system) - Quantum.  Online training completion respecting the company's deadline. Insights with clients to ensure optimal satisfaction.

Computer technician HW-SW

- Développement informatiqueResponsible for software and technical assistance, at the said local company working in the computer industry. Main duties:  Relations with customers and suppliers.  Delivery and setup of computers, copiers and other equipment related to information electronically stored. Diagnosis and repair of hardware problems, software on desktop - laptop - printers . Repair of the failing system components. Design and implementation local networks. Managing the flow of calls and response to requests for technical assistance clients.  Help Desk 1st and 2nd level. Resolution of customer issues in clear, polite and direct manner.

Formations

Itc Tannoia

1996 - 2001 70033 Corato, Metropolitan City of Bari, Italy, CoratoDéveloppement informatique, Infra / Réseaux / Télécoms, Conseil

Mes qualités

Communicant·e
Autonome
Réactif·ve
Esprit d'analyse

Langues parlées

  • Italien

    Langue maternelle

  • Anglais

    Intermédiaire

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