Susanna Su - WIZBII Susanna Su a publié son profil professionnel sur WIZBII. S S

Susanna Su

student in hospitality searching for an internship.

30 ans • Kunming

Résumé

I am an extremely motivated, enthusiastic and passionate International Business Master student in Hospitality Management from Swiss Hotel Management School. I am currently searching for 6-12 months internship of an online travel agency or a reputable hotel. I am available from February 2018. My passion is welcoming and serving guests - creating experiences which go beyond their expectations.

Compétences

• Microsoft Office: Intermediate• Mac Reservation System: Intermediate• Opera System: Intermediate• Micros: Beginner

Expériences

Hostess

- Hôtellerie - Restauration• Greeted and seated the guest • Inquired guest's expectation need • Introduced and recommended the menu and newest promotion to the guest • Completed daily buffet mise en place • Answered the phone and took reservations from guest • Completed the Guest Satisfaction Form and maintained constant contact with VIP guest • Contacted with other departments 2017.05: Accomplished a working project independently about the Food Festival - charged in the design and decoration. 2017.06: Got a Nomination Instant Award from a VIP guest personal service at St.Regis Chengdu

Customer Service Agent

- Hôtellerie - Restauration• Researched and understood products, knew the target market • Communicated with customers on Alitalk, provided and sold proper products for different guests • Dealt with all kinds of problems and complaints with customers

Formations

Shms Swiss Hotel Management School

2017 - 2018 Montreux, Switzerland, MontreuxHôtellerie - Restauration, Marketing, Evénementiel, Administration

Yunnan University

2012 - 2017 Kunming, Yunnan, China, KunmingJournalisme / RP, Community Management2012.09-2016.09 Member, The University Media Alliance, Yunnan, China 2014.06-2016.06 Minister, Photography Department, News Center, Yunnan University

Mes qualités

Persévérant·e
Positif·ve
Curieux·se
Créatif·ve

Langues parlées

  • Chinois

    Langue maternelle

  • Anglais

    Intermédiaire

  • Français

    Notions

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