Bilingual Sales Manager - Thailand

Job description

Zodiac Aerospace is a world leader in aerospace equipment and systems for commercial, regional and business aircraft and for helicopters and spacecraft. It develops and manufactures state-of-the-art solutions to improve comfort and facilities on board aircraft and high-technology systems to increase aircraft performance and flight safety. Zodiac Aerospace, a Safran* company since February 2018, has 32,500 employees worldwide and generated revenue of 5.1billion euros for its fiscal year ended August 31, 2017. Zodiac Aerospace is listed on the Euronext Paris stock exchange.

* Safran is an international high-technology group, operating in the aircraft propulsion and equipment, space and defense markets. Safran has a global presence, with nearly 58,000 employees and sales of 15.8 billion euros in 2016. Safran is listed on the Euronext Paris stock exchange, and is part of the CAC 40 and Euro Stoxx 50 indices.

For more information: www.safran-group.com and www.zodiacaerospace.com / Follow @Safran and @ZodiacAerospace on Twitter

Zodiac Commercial Aircraft Inserts, a global supplier of electrical inserts for the airline industry, is seeking a motivated individual with commercial airline direct sales experience or cabin interior equipment technical knowledge to join our sales team. The position mainly involves direct sales of galley insert equipment.

Essential Duties and Responsibilities:

· Develop and manage customer relations for securing existing, follow-on and new business. Customers include airframe OEMs, airlines, aircraft leasing companies, service and repair organizations, and internal customers within Zodiac Aerospace and Safran.

· Identify and cultivate new customers resulting in new business opportunities.

· Manage and follow-up programs from response to request for quotation until delivery of equipment. Ensure after-sales support is a clear priority, leading to benchmark level customer satisfaction.

· Actively participate in product development meetings and brainstorming activities focused on product improvements.

· Interface, survey, benchmark and develop plans to increase current business and develop new business opportunities with established customers.

· Conduct market analysis for specific products and regions to better drive product development and sales activities.

· Participate in forecasting and budgeting exercises.

· Ensure efficient and effective response to customer inquiries by working closely with other departments (i.e. engineering, production, planning and contracts) to develop a cohesive and cross-functional team to support the customers’ needs.

· Organize and conduct presentations of company products and capabilities to current and prospective customers, organizations and trade shows as required.

· Organize company participation in and attend customer meetings, as required.

· Coordinate with Customer Support to determine customer contractual obligations in regards to initial provisioning and aftermarket issues.

· Monitor compliance with customer requirements and remain pro-active in dealing with customer inquiries on both technical and commercial matters.

· Provide detailed sales forecasts for monthly production outlook and annual sales plan. Ensure on time and accurate inputs to both production and financial forecasts, as well as clear participation in Sales & Operations Planning (S&OP) process.

· Prepare and maintain a comprehensive business plan for assigned responsibilities.

· Support the Accounting department by facilitating and resolving any outstanding invoices or disputes with customer. Create respectful but assertive escalation paths to clear past due accounts.

· Initiate, develop, and distribute performance reports that measure the company’s performance with specific customers. Data includes reports generated internally and/or reports supplied from customers or external sources including, but not limited to, product and repair performances.

· Provide management with trip reports and other business-related meeting summaries as needed.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Must have a thorough knowledge of aviation interiors market, including specific customer familiarity and personal contacts,
· Must be open-minded and respectful to other cultures and beliefs,
· Must be familiar with financial models and have a basic understanding of accounting,
· Must possess excellent networking and communication skills,
· Must be outgoing,
· Must have technical skills to learn and understand product specificities and features,
· Must have the knowledge or the ability to learn and understand customer technical and commercial requirements,
· Must be a team player,
· Must have excellent customer service skills,
· Must have advanced skills in MSWord, Excel, PowerPoint and MRP systems,
· Must have excellent personal and intuitive skills to develop and maintain personal relationships with customers and fellow employees,
· Must have the ability to close business transactions,
· Must have common sense,
· Must have a demonstrated flexibility towards working hours and travel,
· Must be concise.
· Facility in multiple languages is a clear plus, but not a firm requirement.

Education and/or Experience:

Candidate must have an engineering degree or equivalent technical degree. Alternatively a B.S. or B.A. degree in a related field and a minimum of three to five years sales or marketing experience in the aerospace industry is needed. Direct technical sales experience and a demonstrated track record of accomplishments. Moderate to extensive international travel is required. Business level proficiency in English and Mandarin required.

Communication Skills:

Must have the ability to generate clear, high level, effective, written business communication and the ability to read and understand written communication. Excellent communication, a technical and financial understanding, as well as an outgoing personality are essential skills to interface with customers from procurement, supply chain, and engineering departments.

Reasoning Ability:

· Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists
· Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
· Ability to respond to customer inquiries or complaints from customers, representatives, or members of the business community

Other Qualifications:

Moderate to extensive travel, both domestic and international, will be required.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position requires extended periods of sitting while working with computers and viewing computer monitors, and other office equipment. This position requires extended periods of sitting while traveling or attending meetings. Finger dexterity needed in using miscellaneous office equipment such as telephone, typing, ten key, fax, copy machine etc. Bending, stooping, reaching and lifting up to approximately twenty pounds are required during tasks related to the job. Extensive travel is required, thus the ability to use all forms of public and private transportation.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Equal Employment Opportunity and Affirmative Action Statement

It is the policy of Zodiac Aerospace to provide equal employment opportunity to all individuals regardless of their race, color, religion, sex, sexual preference, gender identity, pregnancy, age, national origin, disability, military or veteran status, citizenship status, genetics, or any other characteristic protected by applicable federal, state, and local laws. We are strongly committed to this policy and believe in the concept and spirit of the law.
If you are applying for a job in the United States and need a reasonable accommodation for any part of the employment process, please email our Human Resources Department at and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

ID: DCEI- 11079