Corporate Systems Applications Help Desk Internship – Summer 2018

Job description

JOB DESCRIPTION

The Company

Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com.

The Business

This role will be part of the Corporate Systems team working within IT, specifically Corporate Applications Help Desk. You will be providing access and assisting to resolve errors/problems within applications supported by Corporate Applications and also specific Bank Portal Administration. This will be a functional support role within Oracle, TCT and other applications. The position would be considered as Level 1 support person.
Candidates with a Help Desk background (not on the technical side) on the functional applications side may be a good fit.

The Role

Responsibilities include but are not limited to:

Ability to manage several application requests in a timely manner as required by SLA; Specifically:

·  Oracle ERP Suite
·  Bank Portal Administration (access Administration)
·  TCT (SharePoint type tool)
·  Manage tickets in our case management tool – Service Now

The Requirements

The Requirements

·  Must be currently working towards a Bachelor’s degree with a minimum GPA of 3.0
·  Ability to organize, set priorities, work independently and complete multiple projects within established deadlines
·  Strong Mircosoft office skills
·  Strong written and veral communication skills
·  Passion for solving problems and sharing solutions to exceed the standards of the clients
·  Previous Oracle experience and Sharepoint/TCT experience are A+
·  Banking portal experience is A+

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status or status as an individual with disability. All qualified applicants will not be discriminated against on the basis of disability.

Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or status as an individual with disability. All qualified applicants will not be discriminated against on the basis of disability.
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