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Based Lancaster. We are looking to recruit a confident and engaging Customer Service Representative/CSR/Service Advisor at our dealerpoint in Morecambe.
The role of CSR is to be the key customer contact at the front desk and over the phone, ensuring the service they receive is consistent and positive. He/she acts as a single point of contact for a customer, providing information as work is carried out on their vehicles in the workshop. They also proactively promote services and products where feasible.
Build good working relationships with customers
Create, maintain and communicate the service plan to the customer
MOT appointments are planned and communicated to customers and to VOSA
Upsell products and services to the customer
On arrival stage - greet customer, clarify the repair e.g. retail, warranty, contract work.
Coordinate between customer and workshop, promote benefits of repair solutions
Explain invoice to customer when picking up vehicle, resolve any queries
You will need to be methodical, well organised, proactive, resilient, and at times be able to handle a customer with an issue or complaint.
Experience of the HGV/motor/plant/automotive industry desirable, or a fast learner with a keen interest, who can quickly get to grips with technical information about different aspects of a truck. (You will be receiving information from customers about their vehicles, and then talking through work that is to happen on their vehicles).
Good IT skills to be able to pick up different in-house systems relating to repairs and invoices.
Salary and Benefits:
Competitive annual salary
22 days' holiday plus bank holidays
8am to 5pm, 1 in 4 Saturday mornings, and work to 6pm one night per week.
Contributory pension scheme (up to 5%)
Other benefits including eye care scheme, cycle to work scheme, glasses scheme, friend and family discount on Volvo and Renault cars, and a huge array of discounts on shopping, dining, services, movie tickets, theme park discounts, why not apply to find out more?
Customer Services Representative
Travel Required (maximum)
The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus, Sunwin Bus and Volvo Penta.
The Volvo Trucks brand has been built up over decades and enjoys a solid position worldwide. It is one of the world’s best known and respected brands within the commercial vehicle industry. It is associated with the core values quality, safety and environmental care. With Volvo Trucks you will be part of a global and diverse team. We work with passion, we trust each other and we embrace change to stay ahead. We make our customers win.
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