Sr Operations Support Engineer - VODAFONE - Cairo - Wizbii

Sr Operations Support Engineer

  • Cairo (مصر)
  • Bachelor's Degree
  • Ingénierie / Gestion de production

Description de l'offre

Role purpose: To operate and provide a second line support service to Enterpriseservice platform on the application level to meet the expected availability and performance

Key accountabilities and decision ownership

· Technical Operation:

o Manage the platform backend servers.

o Ensure to meet the systems availability for all the backend systems excluding planned outage.

o Follow-uponthe daily health checks and fix problems once they appear on a server.

o Insure to solve assigned Trouble Tickets (TTS) for the supported systems within SLA.

o Clear notification for any production problems - IR report

o Escalate and communicate raised issues from Vodafone OpCos to the 3rd line of support.

o Keep up to date with the new product versions and new releases.

o Transfer the knowledge to the first line ofsupport.

o Transfer the knowledge to the new comers in the support team.

o Ensure to use the pre-production environment for testing activities before launching a new service.

o Ensure to maintain the preproduction environment similar to the production platform.

o Ensure to maintain the preproduction environment availability for all the backend systems excluding planned outage.

o Manage installing and upgrading software. This includes the deployment of new shipments

o Managing any crisis related to the system

o Follow the crisis management process

Key performance indicators [max 3]:

•Ensure that All Services are SLA compliant

•Ensuring thatthe Operation Quality is being done and reflected in the Operation.

•Ensure that all incidents aresolved within the agreed SLA

•Ensure to meet the systems availability for all the backend systems excluding planned outage.

•Report on agreed KPIsaccording to the governance process.

Profil recherché

Qualifications :

Core competencies, knowledge and experience [max 5]:

·  SolidLinux/Unix Knowledge
·  Windows Administration background
·  ITIL Foundation v3 Certificate is a must
·  ITIL Intermediate Certificate is a plus
·  Experience in Similar role i.e (Operation Handling)
·  DBA knowledge overview (SQL,Oracle)

Must have technical / professional qualifications:

·  Bachelor of computer science / engineering
·  3-6 years IT Support, system administration & Operation.
·  Strong Troubleshooting and problem solving skills
·  Fluent English both oral and written is a must.
·  Ownership and commitment attitude
·  Excellent analytical thinking skills
·  Handling multi-tasks
·  Ability to work under Pressure

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À propos de VODAFONE

Vodafone sucht ab sofort einen Praktikanten (m/w) im Bereich Führungskräfteentwicklung & Talent Management in Düsseldorf (DE011575).

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