Sr. Operations Support Engineer - VODAFONE - Cairo - Wizbii

Sr. Operations Support Engineer

  • Par VODAFONE
  • Cairo (مصر)
  • Bachelor's Degree
  • Ingénierie / Gestion de production
2018-08-14T20:45:56+0000

Description de l'offre

Role purpose: To operate and provide a second line support service to Enterprise service platform on the application level to meet the expected availability and performance

Key accountabilities and decision ownership

[max 5]:

· Technical Operation:

o Manage the platform backend servers.

o Ensure to meet the systemsavailability for all the backend systems excluding planned outage.

o Follow-up on the daily health checks and fix problems once they appear on a server.

o Insure to solve assigned Trouble Tickets (TTS) for the supported systems within SLA.

o Clear notification for any production problems - IR report

o Escalate and communicate raised issues from Vodafone OpCos to the 3rd line of support.

o Keep up to date with the newproduct versions and new releases.

o Transfer the knowledge to the first line of support.

o Transfer the knowledge to the new comers in thesupport team.

o Ensure to use the pre-production environment for testing activities before launching a new service.

o Ensure to maintain the preproduction environment similar to the production platform.

o Ensure to maintain the preproduction environment availability for all the backend systems excluding planned outage.

o Manage installing and upgrading software. This includes the deployment ofnew shipments

o Managing any crisis related to the system

o Follow the crisis management process

Key performance indicators [max 3]:

· Ensure that All Services are SLA compliant
· Ensuring that the Operation Quality is being done and reflected in the Operation.
· Ensure that all incidents are solved within the agreed SLA
· Ensure to meet the systems availability for all the backend systems excluding planned outage.
· Report on agreed KPIs according to the governance process.

NA

Profil recherché

Qualifications :

Core competencies, knowledge and experience [max 5]:

·  Solid Linux/Unix Knowledge
·  Windows Administration background
·  ITIL Foundation v3 Certificate is a must
·  ITIL Intermediate Certificate is a plus
·  Experience in Similar role i.e (Operation Handling)
·  DBA knowledge overview (SQL,Oracle)

Must have technical / professional qualifications:

·  Bachelor of computer science / engineering
·  3-6 years IT Support, system administration & Operation.
·  Strong Troubleshooting and problem solving skills
·  Fluent English both oral and written is a must.
·  Ownership and commitment attitude
·  Excellent analytical thinking skills
·  Handling multi-tasks
·  Ability to work under Pressure

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À propos de VODAFONE

Vodafone sucht ab sofort einen Praktikanten (m/w) im Bereich Führungskräfteentwicklung & Talent Management in Düsseldorf (DE011575).

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