To resolve customer queries as required andcontribute to Vodafone's unmatched customer experience across all customer segments.
NZ TECH voice Ahmedabad
Unique job ID: Key accountabilities and decision ownership
Respond and trouble shoot all customer interactions via any channel, and identify appropriateservice solutions, including upsell opportunities in an efficient and timely manner.
Make a positive impression with the customer through every interaction, contributing to positive NPS in line with team and individual goals.
Take ownership and follow up on issues to achieve first call resolution at all times and SLA targets
Identify and communicate areas for improved efficiencies for customer service.
Understand Vodafone's vision and goals; demonstrate alignment to these in attaining the team's goalsand in relationships with other people.
Core competencies, knowledge and experience [max 5]:
1 to 2 years' experience in customer service.
Responds constructively to change.
Ableto adhere to Vodafone processes and contributes to process improvements
Use knowledge of products, technology, processes andsystems to solve problems that impact our customers.
Brings the customer experience into every decision; Acts as a customer champion and takes accountability for identifying and addressing underlying service issues
Must have technical / professional qualifications:
Relevant qualifications or evidence of studying towards a relevant qualification.
High levels of computer literacy.
Understanding of Mobile, Cable/TV Fibre & Fixed Line networks Team of 12-15 advisors