Expire bientôt VODAFONE

Sr.Executive

  • Ahmedabad (Ahmadābād)

Description de l'offre

To resolve customer queries as required andcontribute to Vodafone's unmatched customer experience across all customer segments.

NZ TECH voice Ahmedabad

Unique job ID: Key accountabilities and decision ownership

[max 5]:

 Respond and trouble shoot all customer interactions via any channel, and identify appropriateservice solutions, including upsell opportunities in an efficient and timely manner.

 Make a positive impression with the customer through every interaction, contributing to positive NPS in line with team and individual goals.

 Take ownership and follow up on issues to achieve first call resolution at all times and SLA targets

 Identify and communicate areas for improved efficiencies for customer service.

 Understand Vodafone's vision and goals; demonstrate alignment to these in attaining the team's goalsand in relationships with other people.

Core competencies, knowledge and experience [max 5]:

 1 to 2 years' experience in customer service.

 Responds constructively to change.

 Ableto adhere to Vodafone processes and contributes to process improvements

 Use knowledge of products, technology, processes andsystems to solve problems that impact our customers.

 Brings the customer experience into every decision; Acts as a customer champion and takes accountability for identifying and addressing underlying service issues

Must have technical / professional qualifications:

 Relevant qualifications or evidence of studying towards a relevant qualification.

 High levels of computer literacy.

 Understanding of Mobile, Cable/TV Fibre & Fixed Line networks Team of 12-15 advisors

Profil recherché

Qualifications :

Graduate