Sr.Executive - VODAFONE - Pune - Wizbii

Sr.Executive

  • Par VODAFONE
  • Pune (India)
  • Développement informatique

Description de l'offre

The Scheduler works closely with, Operations andother members of Work Force Management teams as well as individual agents to provide production schedules which meet the business needs of the account and provide the agent the best possible schedules.

· Maintain agent level information within scheduling software database. Manage agent preference, time off requests, and shift bid processes
· Function as a consultant to client/operations on staffing requirements, setting thresholds (overhead, time off, overtime, absences, etc.)
· Prepare schedules for production areas within the organization accurately, and withindeadlines
· Identify status changes and reflect in relevant databases
· Provide scheduling analysisto Operations. Prepare statistical reports and perform daily, weekly and monthly trend analysis and project reports.
· Provide program specific status information to operations and the Work Force team.

Not Applicable

Profil recherché

Qualifications :

·  One to three years related experience in the call center environment; operations, volumes management and/orscheduling.
·  Good decision making ability and knowledge of problem solving process
·  Above averagespreadsheet and database management skills
·  Above average analytical, organizational and interpersonal skills with attention todetail, accuracy and time management
·  Understanding of call management systems and principles of scheduling an asset.
·  Excellent communication skills, both oral and written
·  Proficiency with various software applications suchas Microsoft Word, Microsoft Excel, CMS, Verint especially.
·  Must possess effective organizational skills and time management skills with the ability to work on several projects simultaneously
·  Must be able to respond quickly and intelligently in a fast paced environment, making accurate decisions under pressure.
·  Ability to work independently with minimal supervision, meeting multiple deadlines in a high pressure environment.

· 
Commitment to internal attendance standards required

Graduate

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À propos de VODAFONE

Vodafone sucht ab sofort einen Praktikanten (m/w) im Bereich Führungskräfteentwicklung & Talent Management in Düsseldorf (DE011575).

Aucun job disponible chez VODAFONE

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