Spain Technical Solutions coordinator - VODAFONE - Cairo - Wizbii

Spain Technical Solutions coordinator

Description de l'offre

Role purpose: Planning and Technical Implementation of Enterprise Fixed Net projects.

Key accountabilities and decision ownership:

- Multi tasking and ability to work on more than one tool/application + handling a call at the same time

- Ability to work on two PC screens at the same time

-Structured and organized way of thinking

-Quick learner
-Strong flexibility to work overtime and come during weekends if there is any workload received
-Teamwork and sharing best practices within the team to increase the learning curve
-Customer-oriented to realize the huge critical impact on one mistake for one business customer

-independent and autonomous execution of tasks

-High concentration.

-Contacting client (service manager in VF Spain), End Users (Customers) and Technicians by phone.

- Handling the agreed process of fixed net.

Key accountabilities and decision ownership

[max 5]:

- Multi tasking and ability to work on more than one tool/application + handling a call at the same time

- Ability to work on two PC screens at the same time

-Structured and organized way of thinking

-Quick learner
-Strong flexibility to work overtime and come during weekends if there is any workload received
-Teamwork and sharing best practices within the team to increase the learning curve
-Customer-oriented to realize the huge critical impact on one mistake for one business customer

-independent and autonomous execution of tasks

-High concentration.

-Contacting client (service manager in VF Spain), End Users (Customers) and Technicians by phone.

- Handling the agreed process of fixed net.

· Accepting the order from RTM team
· Checking all the scanned attached PDFs (signed contract by the customer, mail thread between the customer and the sales).

·
Comparingthe attached PDFs with the entered data in the system, assigned SPOC for the customer

·
Verifies all technical and non-technical data (company name, line type, bandwidth, and customer's address, location of the server room and location of Telecom plugs).

·
Sending the welcome letter (automatically generated mail by the system includes the product's name and related data).

·
, Fibre-Optic Cable) is from Telefónica or Ono depending on the access that the customer requested (SDSL, ADSL ,VDSL, Ethernet, etc. ).

·
Checking if the customer has already existing lines and /or does not need new lines.

·
Contacting Telefónica or Ono for line ordering.

·
LLM (Leased Line Management) checks the issued order and verifies the data of the assigned SPOC for the installation and sends the order to theprovider.

·
Creating a configuration ticket to the engineering team

·
Requesting the needed hardware type (router and modem) from the shipping vendor in Spain.

·
Documenting team the topology of the customer through Vodafone networkand infrastructure in Spain including the location of the customer.

·
Receiving a technician for the final activation of the hardware on the customer's side.

·
Sending a ticketwith all the needed activation data to the engineering team.

Closing the order and activates the billing for the customer.

Profil recherché

Qualifications :

Core competencies, knowledge and experience [max 5]:

· Knowledge of all different line types (cupper, Cable etc.)

· Knowledge of all types of hardware (routers, modems, switches etc.)

· Full knowledge of all access types (SDSL, ADSL, VDSL,Ethernet, etc.).

· Able to handle complex Spanish conversation

· Spain Language Skill C1 (accent free)

· Excellent typing skills

· Very good understanding of numbers

· Technical understanding of the different processes

· MS Office (Outlook, Word, Excel, Access)

· Basic commercial knowledge is desirable

· Ability to travel at any time upon BCP or trainingneed + working in shifts.

Must have technical / professional qualifications: Perfect handling and Monitoring of Technical systems

Metasolv

Abalon

AMDOCS

Inventario NIU

NEMO

SGO

Cuenta de CorreoCorporativa para Factory

Cramer

Neon

MS-Office

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À propos de VODAFONE

Vodafone sucht ab sofort einen Praktikanten (m/w) im Bereich Führungskräfteentwicklung & Talent Management in Düsseldorf (DE011575).

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