Expire bientôt VODAFONE

Solutions Support Technical Specialist (Outsource)

  • Cairo (Egypt)
  • Bachelor's Degree
  • Développement informatique

Description de l'offre

To provide first line support functions for Charging, Payment, Mediation, VAS and Messaging systems.report and escalate the network/service problems according to the agreements & rules.

•Provide first line technical support

•Provide the essential technical support for Charging, IN , Messaging, VAS, USSD,Huawei IVRs, Payment gateway & Raseed- Xtra, VF-CASH, BT, ETOPUP services,based on the on call system 24*7.

•Provide FCR trouble shooting and problem analysis incritical situations.

•Solve customer problems & system alarms escalated from 24x7 SOC and TECH-IM teams

•Work order & changes implementation

•Apply advanced changes and WOs on all services & charging domains after verification from Assurance and 2nd line teams.

•Deploy the security & audit recommendation

•Escalation &Reporting

•Escalate and follow up problems with the 2nd line support teams and implement their recommendations.

•Regular management, TECH-IM and SMC update as per agreed on KPIs

•Create proper technical documents according to ISO standards

•Handling Individual complains

•Provide back-office support to the team in customers individual complains.

•Regular customer care touch points meeting and fulfill their requirements.

Profil recherché

Qualifications :

Must have technical/ professional qualifications:

•Computer Science/Communications engineering Bachelor Degree

•Experience 2-4 Years in IT Area

•Knowledge of GSM/GPRS/3G network structure.

•Oracle Database Administration and SQL (Oracle is preferred)

•Basic Multi-Tiers Application systems is plus.

•Good Knowledge with different operating systems (Unix, Linux, Windows).

•Programming languages (Java, Perl, shell scripting ) is a plus

•Fair knowledge with TCP/IP protocols

•Time management skills

•Ability to work under pressure.

•Self-reliant, flexible and ability to work in deferent places.

•Good Self Learner.

NB: it's an Outsource vacancy