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Software Engineer_Billing

  • Athens (Nomarchía Athínas)
  • Développement informatique

Description de l'offre

Role purpose:
The role is responsible for operating and supporting the Mediation application, focusing on services availability and providing great customer experience to internal and external customers.

Key accountabilities and decision ownership:
• Responsible for 24x7 continuous service availability and support for mediation application
• Responsible for root cause analysis and sustainable solutions generation
• Responsible for application monitoring, housekeeping and reporting
• Responsible for monitoring performance, availability and capacity
• Responsible for application related database, Unix and network monitoring
• Interface with Solution Delivery, second level support teams and external partners regarding the deployment deliverables of new applications’ services, coordinate releases cycles and troubleshooting
• Responsible for service request, trouble tickets, incidents and problems management including implementation of workarounds and changes
• Play key role to the delivery of high quality end-to-end service by ensuring successful roll-out, configuration and integration of the operated applications with applications managed by other teams
• Accountable for the proper set up of hardware, network, server, middleware, storage, databases needed for operating the secured applications to meet the availability and performance targets (KPIs)
• Actively contribute to process and tool improvements by providing requirements for support tools
• Actively share best practices and tools with other teams contributing to the overall effectiveness of IT and the organisation as a whole

Core competencies, knowledge and experience:
• Knowledge management and monitoring systems
• Knowledge of function Billing and/or Mediation
• Proven experience in Unix OS and Oracle/MySQL DB environments
• Understanding of technical/IT business solutions
• Able to effectively categorize, prioritize and act according to the customer needs, agreed service levels and priorities to complete service requests
• Enthusiastic and passionate, with a strong customer orientation
• Eager to learn about the latest business services and products
• Able to work with ambitious timelines in a dynamic, high-growth environment
• Good communications skills, with both technical and business audiences

Technical / professional qualifications:
• University Degree in Information Technology or other related field
• Experience in continuous operation support systems (24x7) strongly preferred
• Fluency in English language – both verbal and written


Profil recherché

Qualifications :