Service Engineer, DC Operations - VODAFONE - Apía - Wizbii

Service Engineer, DC Operations

  • Par VODAFONE
  • Apía (Colombia)
  • Ingénierie / Gestion de production
2018-10-03T12:46:10+0000

Description de l'offre

Handle daily operation issues and cases according to the agreed Service Level Agreements

Operation Role:

o Monitor and report and excute for jobs related to our customer.

o Handle KPIs, Service hours, Support processes with the best quality.

Shift Tasks Handling

Handle Jobs with accuracy and high quality

Maintain service stability.

Profil recherché

Qualifications :

Qualification / Experience:

•B.Sc. in Computer or CommunicationEngineering or Computer Science

•1/3 year IT experience (Familiar with Technical support field)

•Excellent written and spoken Englishis a must

•Organized for working in a global cooperative team environment.

Technical skills:

•Good troubleshooting skills

•Different Operating Systems Knowledge (Microsoft , Unix / Linux,etc)

•Networking Support Knowledge analysis of network problems (LAN/WAN)

•Confident control of analysis tools.

•Technical interpretation of technical error message retrievals

•Identification of coherences between individual messages of systems and customers

•ITIL knowledge is a plus.

Personal skills:

•Excellent communication skills and presentation skills.

•Self motivated,detail-oriented

•Willing to work on shift basis and On-call.

•Confident negotiation and online documentation (throughout the negotiation) in English

Business and Managerial skills:

•Good understanding of the global cooperative team environment

•Understanding of the Telecommunications Market

•Working under stress, Multitasking, Dynamic and Customer oriented

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À propos de VODAFONE

Vodafone sucht ab sofort einen Praktikanten (m/w) im Bereich Führungskräfteentwicklung & Talent Management in Düsseldorf (DE011575).

585 jobs disponibles chez VODAFONE

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