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Service Desk Associate - Spanish/Italian/French/Dutch/German speaking

  • Budapest (Magyarország)
  • Enseignement

Description de l'offre

Would you like to be a member of a fast growing organization?

In Vodafone Shared Services Budapest, we maximize value with everything we do, from Operational Excellence to Next Generation Services.

We operate with 1.800+ colleagues in Budapest, coming from 32 different nationalities, supporting 22 countries globally.

Join our team as:

Service Desk Associate – French/Italian/Spanish/German/Dutch Speaking

Vodafone Global Enterprise (VGE) is a Vodafone Group entity offering Vodafone products and services to multinational customers. VGE is helping some of the world’s leading businesses to stay more connected and more responsive at both a global and local level. VGE customers include many large multinational companies.

The team responsibilities revolve around the front-line logging of support tickets within a BAU context (e.g. issue resolution and service request management) followed by the subsequent activities required to drive resolution of these logged issues within a multi-supplier environment and according to pre-specified Service Level Agreements.

Fresh graduates are more than welcome!

What you will do:
· Call & email answering (predominantly email)
· Dealing with issues being reported by the VGE customer’s helpdesk
· Processing tickets & orders in the relevant service support systems (VGECO, VTM, ServiceNow, etc.)
· Taking ownership for the resolution of an issue (order, ticket) through its lifecycle
· Liaising with both external & internal partners within the support ecosystem
· Complying with pre-agreed SLAs – proactively chasing partners (by email or phone) to ensure that SLAs are met
· Provide Level 1 support & first-time resolution ; less catch & dispatch and high 1 st line resolution activities
· Contribute actively to service improvement initiatives (to support and improve the service desk operation)

Profil recherché

Qualifications :

This position is for you if you have:

·  Fluent English and one of the following languages in intermediate level are musts: French, Italian, Spanish, German or Dutch
·  Customer focused mindset and strong communication skills are essential
·  Problem solving attitude, ability to handle complaints efficiently
·  Experience of working in a customer facing support function is an advantage
·  Technical & IT knowledge is an advantage
·  Ability to work in extended business hours

Why should you join us:

·  Opportunity to grow: broaden your technical knowledge
·  International working environment and experience
·  We provide corporate assets as laptop and mobile phone with Vodafone RED subscription – unlimited talk and text
·  Unravel your continuous process improvement mindset – new ideas are always listened to
·  Internal coaching/mentoring culture
·  Support of career aspirations and personal development
·  Possibility to work from home one-day weekly