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Service Desk Associate - English and Hungarian On call

  • Budapest (Magyarország)
  • Administration

Description de l'offre

Would you like to be a member of a fast growing organization?

In Vodafone Shared Services Budapest, we maximize value with everything we do, from Operational Excellence to Next Generation Services.

We operate with 1.800+ colleagues in Budapest, coming from 32 different nationalities, supporting 22 countries globally.

Join our team as:

English and Hungarian Speaking Service Desk Associate - On call

Freshgrads are more than welcome!

Vodafone Global Enterprise (VGE) is a Vodafone Group entity offering Vodafone products and services to multinational customers. The team responsibilities revolve technical issues all around the world followed by the subsequent activities required to drive resolution.

What you will do:
· Support Internet in the car users in Hungarian language
· Provide Level 2 support and resolution whenever possible
· Deal with issues being reported by the VGE customer’s helpdesk in English language
· Processing tickets & orders in the relevant service support systems
· Working with greater independence and possess bigger authority and knowledge to solve problems
· Taking ownership for the resolution of an issue (order, ticket) through its lifecycle
· Contribute actively to service improvement initiatives

This position is for you if you have:

· Strong English and Hungarian knowledge required
· Experience in a customer-facing or support function role in a multinational environment is a great advantage
· Good technical & IT knowledge or great interest about the area
· Proactive, self-starter personality
· Ability to work on call two weekends per month

Why should you join us:

· We provide work assets as laptop and mobile phone with Vodafone RED subscription
· Unravel your continuous process improvement mind-set – new ideas are always listened to
· Internal coaching/mentoring culture
· Support of career aspirations and personal development
· Possibility to work from home one day weekly

Profil recherché

Qualifications :