Description de l'offre
Would you like to be a member of a fast growing organization?
In Vodafone Shared Services Budapest, we maximize value with everything we do, from Operational Excellence to Next Generation Services.
We operate with 1.800+ colleagues in Budapest, coming from 32 different nationalities, supporting 22 countries globally.
Join our team as:
Billing Operations Associate - Maternity cover
The role of the Global Billing Services team is to provide first-class billing services to multinational customers globally for various innovative telecom products. Timeliness, quality of billing and customer satisfaction are our main goals. As a member of our team you will have the opportunity to work independently in fast-growing environment and contribute to an exciting billing transformation project.
What will you do:
· Ensure timeliness and quality of billing of a pre-defined customer portfolio
· Liaising with multiple parties (e.g. service and sales managers, technical teams, local markets, external partners)
· Identify, analyse issues necessary for query resolution
· Perform validation activities at all steps of the billing cycle
· Act as a single point of contact and manage billing queries by taking proactive ownership of issues (assign priority, owner, timescales) and drive resolution
· Tariff and Call Detail Record analysis
· Manage changes, customer account provisioning and reconciliation activities on different billing platforms
· Identify areas for improvement in internal processes along with solutions
This position is for you if you have:
· Fluency in English is a must
· 1-3 years relevant experience in multinational/SSC environment
· Ability to work independently, own complex queries and make decision
· Excellent communication and organizing skills and analytical attitude
· Knowledge in excel is required (e.g. formulas, pivot tables)
· Experience in billing or in telco environment is an advantage
· International experience and cultural sensitivity
Why should you join us:
· The position comes with Vodafone RED subscription – unlimited talk and text!
· Unravel your continuous process improvement mind-set – new ideas are always listened to
· Internal coaching/mentoring culture
· Internal career opportunities
· Possibility to work from home