Would you like to be a member of a fast growing organization?
In Vodafone Shared Services Budapest, we maximize value with everything we do, from Operational Excellence to Next Generation Services.
We operate with 1.800+ colleagues in Budapest, coming from 32 different nationalities, supporting 22 countries globally.
Join our team as:
Billing Operations Associate
The role of the Global Billing Services team is to provide first-class billing services to multinational customers globally for various innovative telecom products. Timeliness, quality of billing and customer satisfaction are our main goals. As a member of our team you will have the opportunity to work independently in fast-growing environment and contribute to an exciting billing transformation project.
What will you do:
· Ensure timeliness and quality of billing of a pre-defined customer portfolio
· Liaising with multiple parties (e.g. service and sales managers, technical teams, local markets, external partners)
· Identify, analyse issues necessary for query resolution
· Perform validation activities at all steps of the billing cycle
· Act as a single point of contact and manage billing queries by taking proactive ownership of issues (assign priority, owner, timescales) and drive resolution
· Tariff and Call Detail Record analysis
· Manage changes, customer account provisioning and reconciliation activities on different billing platforms
· Identify areas for improvement in internal processes along with solutions