· To provide specialist SCM and system knowledge for process and system development, to coordinate system related changes and tool implementation/ integration in a given SCM subarea.
· To initiate and execute process improvements, to handle related requests, coordinate delivery and tool implementation tasks or to handle impacted information management (requirement gathering, planning, sign-off design,development, installation and implementation of given information management architectures, systems and applications within the SCM subarea) and IT support requirements.
· To oversee the assigned project team and the performance of 3rd party suppliers in joint delivery tasks. To act as focal point for business owners, to train key users and support teams. To set up and improve the BAU framework, establish KPIs and SLAs for the subarea.
· Is the subject matter expert for continuous improvement methodologies and their application for assigned business process
· Gather issues, complaintsto identify process improvement needs, identifies process gaps manages root cause analysis manages demand requests via the demand management process, request definition , impact assessment , business case development
· Defines standard time for executing each procedure to measure productivity bottleneck and work allocation
Documents business processes
Lead small or medium size project
· Strong functional experience
· understanding of business processes 'SSC experience
· Problem solving ,analytical skills
· communication/influencing skills /presentation skills