Assistant Manager - VODAFONE - Bengaluru - Wizbii

Assistant Manager

2018-06-25T21:21:46+0000

Description de l'offre

"Call handling and management Responding to emails Working on remedy tickets in predefined SLA's Escalation management Notification and Communication to relavent stakeholders Followup to all interfaces within pre-defined timescales Correct routing of reemdy tickets Engagement of teams on calls etc for escalatedissues Resolution of FCR tickets"

"1. Quality and CSAT of 90% 2. FCR target of 70% where applicable 3. Follow-up for all pending cases , 100% Target 4. No Miss on the communication with the Requestor - 100% Achievement"

"Voice call handling skill Email handling skill Generic IT troubleshootingskill - Preferred A + certified High level overview of data center technologies ITIL process knowledge Knowledge of Remedy or any ticketing tool Strong Communication skills Enable to do Escalation Management / Handle Escalation Management Flexibility for 24*7 shifts "

Profil recherché

Qualifications :

BSC / Graduate

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À propos de VODAFONE

Vodafone sucht ab sofort einen Praktikanten (m/w) im Bereich Führungskräfteentwicklung & Talent Management in Düsseldorf (DE011575).

478 jobs disponibles chez VODAFONE

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